Resident Services Associate
7 days ago
Resident Services Associate - Build to Rent (BTR)
Location: Central London
Salary: £35,000 + Bonus Potential
Industry: Hospitality / Front of House / PBSA / Residential / Customer Experience
A Role for People Who Love People...
If you're the kind of person who enjoys meeting new people, creating memorable experiences and being the friendly face everyone looks forward to seeing - this could be the perfect next step in your career.
We're looking for a Resident Services Associate for a high-quality & brand new Build to Rent (BTR) development in Central London.
This role is ideal for candidates from hospitality, hotels, BTR, PBSA, front-of-house, residential/block management or any customer-facing environment who want to progress into a property-focused role with real career development.
What You'll Be Doing
Being the welcoming face of the building - greeting residents, visitors, and prospects
Handling day-to-day queries with confidence, warmth and professionalism
Supporting move-ins, tours and resident onboarding
Getting involved in community events, resident activities and initiatives
Ensuring reception and communal areas look fantastic at all times
Coordinating with property management, maintenance and suppliers
Managing parcels, bookings and daily admin
Helping create a positive, inclusive, community-led environment
Who This Would Suit
You'll thrive in this role if you have experience in any of the following:
Hotels or hospitality (front of house, guest services, concierge)
PBSA (student accommodation, customer service, reception)
BTR (resident host, FOH, resident manager)
Residential property (leasing, sales support, resident services)
Retail or customer experience roles where people come first
Community-focused roles that require relationship-building
Key traits we're looking for:
Warm, friendly communicator
Naturally helpful and solution-focused
Organised, proactive and confident in a busy environment
Enjoys being part of a community and supporting others
Takes pride in delivering strong service
Why This Role?
A chance to move from hospitality or service sectors into property
£35,000 salary + bonus & great development opportunities
Work in a modern Central London BTR development
Join a vibrant, growing sector with long-term career progression
Be part of a supportive team that values people, culture, and community
If you love delivering great service and want a role where people genuinely appreciate what you do, this is a brilliant next step.
Synced is acting as an external partner and all applications and conversations are strictly confidential.
Job Types: Full-time, Permanent
Pay: Up to £35,000.00 per year
Work authorisation:
- United Kingdom (required)
Work Location: In person
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