Washroom Quality Control Manager

2 days ago

Field Based UK, United Kingdom Lyreco Group Full time

Washroom Quality Control Manager

Location: Field Based
Salary: Competitive + Benefits + Company Vehicle
Job type: Full-time, Permanent

About the Role

We are seeking a Washroom Quality Control Manager to oversee and maintain excellent standards of washroom hygiene, quality control, and facilities management services across multiple client sites.

In this role, you'll conduct audits, support field operatives, and ensure compliance with Health & Safety, COSHH, and hygiene regulations. You'll also drive service improvements, resolve customer issues, and help deliver outstanding washroom and hygiene solutions.

This role is ideal for someone with experience in quality auditing, facilities management, service supervision, or hygiene services, who is motivated to deliver first-class results.

Key Responsibilities

  • Carry out regular washroom service audits and inspections across client sites.
  • Audit operatives for correct working procedures, stock accuracy, and service standards.
  • Ensure compliance with quality control, hygiene regulations, and safety standards.
  • Investigate and resolve customer complaints with effective corrective actions.
  • Train, coach, and support washroom operatives to improve service delivery.
  • Monitor performance against KPIs, SLAs, and company service standards.
  • Maintain detailed records of audits, inspections, and compliance reports.
  • Work with the Operations Manager to identify service improvements.
  • Liaise with clients to build strong relationships and ensure satisfaction.
  • Promote sustainability, efficiency, and continuous improvement in washroom services.

What We're Looking For

  • Strong knowledge of washroom hygiene, quality control, and facilities management.
  • Previous experience as a quality auditor, service supervisor, compliance officer, or hygiene manager.
  • Supervisory/management experience desirable.
  • Excellent communication skills with the ability to engage clients and teams.
  • Resilient, proactive, and able to work independently.
  • Strong organisational and problem-solving skills.
  • Good IT skills for reporting and audit tracking.
  • Full UK driving licence (travel between client sites required).

Why Join Us?

  • Competitive salary and benefits package
  • Company vehicle and travel expenses covered
  • Career progression and training opportunities
  • Work in a supportive team culture that values Agility, Respect, Passion, and Excellence
  • Be part of a company committed to diversity, inclusion, and sustainability

Apply Now

If you're looking for a rewarding role in washroom hygiene services, facilities management, or quality auditing, and want to play a key part in driving service excellence, we'd love to hear from you.

As a diverse and forward-thinking employer, we embed the principles of equality, diversity, and inclusion into everything we do — with our people, customers, suppliers, and our local community.

We're committed to the wellbeing of all our colleagues, to the sustainability of our environment, and to creating an inclusive workplace where everyone can thrive.

We welcome applications from candidates of all backgrounds and abilities, and we are happy to make reasonable adjustments throughout the recruitment process and within the workplace.

Apply today and take the next step in your career.

#INDMPUK

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