Quality and Compliance Trainer

**Company description**:
**Role**:Quality and Compliance Trainer**

**Location: Field Based - Midlands Desirable**

**Salary**: £35,000 p.a plus benefits**

**Contract**:Permanent, Full Time**

**36.25 hours per week, Monday to Friday**

**Please note that this role will close on the 11th October with **Interviews to be held after this date.**

We are the AA. And we keep everyone’s show on the road. There for our customers wherever and whenever they need us, we’re always ready for anything. That’s why, for over 100 years, we’ve continued to evolve and adapt. Today, as the nation’s number one motoring organisation, we offer a range of excellent products and services to millions of customers.

**This is the job**:
We are looking for an engaging, self-motivated Quality Compliance and auditing trainer to join us here at Prestige. You will be dynamic, and forward thinking with proven experience of inspiring and leading others.

As part of a wider team, you will be responsible for the deployment of best practice processes and procedures against all of our learning.

Utilising your excellent communication and planning skills, you will be key in shaping the future of how training in this area is organised and delivered, and fundamental in supporting staff in our new and upcoming AA Branded Autocentres

**What will I be doing?**:

- Utilising your knowledge to deliver effective, flexible training in accordance with the annual training plan and Outdoor Operations Learning requirements, ensuring timely evaluation of all learning delivery is completed and reported on.
- Incorporating your facilitation and presentational skills to support the delivery of inductions to new starters, in accordance with Outdoor Operations Learning requirements
- Providing expert advice, coaching and guidance to all business units on learning queries
- Owning, managing and improving all learning content. Leaning on your understanding of creating online and in person learning solutions, you will provide guidance for technical designers on learner requirements and mandatory elements for inclusion in learning collateral
- Collaborating with technical designers to proactively develop new or improved content to further improve the learning offering available to patrols.
- Maintaining an understanding of new educational and training techniques and methods through continuous personal development as set by the Training & Competence Manager
- Ensure Treating Customers Fairly (TCF) is embedded in the culture of the AA to deliver the six customer outcomes of right culture, right information, right delivery, right targeting, right advice, and right post sales treatment

**What do I need?**:

- City & Guilds Automotive level 3 or equivalent qualifications / appropriate experience
- Experience in a training environment within the motor industry
- Have knowledge of future automotive legislation relating to vehicle developments and new technology
- Be willing to travel throughout the UK

Desirable: EV trained

**Additional Information**:
As a valued member of our team, you’ll have access to a range of fully supported development programmes, designed to help you progress in your career with us. Whether you’re looking to grow in your current role, or learn new skills and take on greater responsibilities, we can help you build the career you’re looking for here.

We’re always looking to recognise and reward our employees for the work they do. Here are just a few of the benefits you’ll have access to, as part of our team:

- Discounted home and motor insurance
- Half price AA breakdown membership in your first year and free after 12 months, along with a 50% introductory discount off breakdown cover for 12 months for up to 5 friends/family members.
- Plus, so much more

**What else is expected of me?**

Good conduct matters at the AA. It's very important that you act with honesty & integrity, are respectful of others and have a consistent desire to do the right thing. Everyone at the AA lives these behaviours, so we are all able to support the delivery of good outcomes for our customers.