Call Centre Representative

5 days ago

Croydon, Greater London, United Kingdom Al-Khair Foundation Full time £18,000 - £25,000 per year

Al-Khair Foundation is looking for Call Centre Representatives to join our team and support our donors. You will manage calls, process donations, and provide accurate information on our projects and campaigns. This is a Fixed-Term Contract providing flexibility, with shifts allocated according to availability, workload, and campaigns, offering the chance to contribute to a meaningful cause in a diverse and supportive environment. Paid training will be provided.

Key Responsibilities

Customer Service:

  • Handle inbound and outbound calls, directing queries to the correct department or individual.
  • Provide accurate information on projects, campaigns, and donation processes.
  • Record and respond to donor queries and complaints in line with organisational procedures.

Administrative:

  • Maintain accurate donor records and correspondence in Salesforce.
  • Process donations following internal procedures.
  • Support administrative systems to ensure smooth operation of the Call Centre.
  • Safeguard the confidentiality and security of donor data at all times.

Fundraising Support:

  • Assist with fundraising campaigns, live appeals, and donation initiatives (e.g., Gift Aid, event pledges).
  • Support the Head of Donor Services in achieving fundraising targets.
  • Must be available to work during peak campaign periods, specifically Ramadan and Qurbani.

Requirements

  • Fluent in English with proficiency in Urdu or Bengali.
  • Knowledge of Islamic principles relevant to donor enquiries.
  • Strong IT skills; experience with Salesforce or similar CRM systems preferred.
  • Right to work in the UK.
  • Availability during key campaign periods and four weeks prior for training.
  • Flexibility to work additional hours as required.
  • Comply with organisational policies and regulatory requirements.

What we offer

  • Opportunity to contribute to a meaningful cause.
  • Work in a diverse and supportive environment.
  • Paid training provided.
  • Flexible, zero-hours shifts.
  • Fixed-Term Contract.

  • Customer Service Representative

    2 weeks ago

    Croydon, Greater London, United Kingdom Ingeus Full time £25,000 - £40,000 per year

    502046Croydon, Greater London, United KingdomHealthCustomer ServiceFull Time / PermanentOpening on: Dec 2 2025Closing on: Dec 5 2025The Customer Service Representative role will co-ordinate and oversee the day to day operation of the Assessment Centre, managing sessions to optimise targets, productivity and customer service, meeting and greeting all...

  • Sales & Business Development Representative

    2 weeks ago

    Croydon, Greater London, United Kingdom The PEGroup Full time £27,000 - £32,000 per year

    Job post summaryJob description:Position Title: Sales & Business Development RepresentativeDepartment: SalesReports To: Sales ManagerLocation: On siteContract Type: Full timePay: £27 000,00 - £32 000,00 per yearAbout the role:We are seeking an energetic, ambitious Sales and Business Development Representative to join our sales team. This hybrid role...

  • Field Sales Consultant

    2 weeks ago

    Croydon, Greater London, United Kingdom Würth UK Full time £18,000 - £26,160 per year

    Are you outgoing and self-motivated? Do you have a passion for sales and enjoy working in the field? If so, we want you to join our teamWe are a rapidly growing company, and we are looking for a dynamic and enthusiastic field sales consultant to join our team.As a sales consultant in the wood division, you will sell our extensive, quality product range to...

  • View job

    1 week ago

    Croydon, Greater London, United Kingdom Ingeus Careers Full time £30,000 - £45,000 per year

    The Customer Service Representative role will co-ordinate and oversee the day to day operation of the Assessment Centre, managing sessions to optimise targets, productivity and customer service, meeting and greeting all customers and visitors and working with clinical colleagues to ensure smooth running of assessments across all relevant...

  • Senior Clinical Fellow

    3 days ago

    Croydon, Greater London, United Kingdom NHS Full time

    Introduction & Background The Posts (This post is advertised for applicants with NHS based experience and a valid right to work) This is a full time fixed term one year contract. The post is CT3 equivalent with the appointed candidate supported in completion of all key competencies as set by the Royal College of Anaesthetists. Additional support with FRCA...

  • Supported Living Manager

    2 weeks ago

    Croydon, Greater London, United Kingdom Find. Full time £50,000 - £55,000 per year

    Supported Living Manager - Mental HealthCroydon£50,000-£55,000 Brand new service opening 2026 Are you ready to lead a pioneering supported living service within a values-driven care organisation? We're working with a specialist provider launching their first supported living service for adults with enduring mental health needs. This innovative new model...

  • Registered Manager

    2 weeks ago

    Croydon, Greater London, United Kingdom Find. Full time £55,000 - £60,000 per year

    Registered Manager - Dual Service ( Mental Health & Learning Disabilities )South London - Croydon£55,000-£60,000 Are you ready to lead two distinct services within a specialist care organisation that's committed to meaningful outcomes and clinical excellence? We're working with a provider that operates across London and the Southeast, supporting adults...

  • Care Coordinator

    2 weeks ago

    Croydon, Greater London, United Kingdom Home Instead Full time £25,000 - £40,000 per year

    Company Description Our office was established in 2016 and rated Outstanding by the Care Quality Commission in our last inspection. Our mission is to brighten the lives of seniors giving them a sense of purpose, wellbeing & worth. This role will play a vital part ensuring that our clients receive the best in class quality care and support the growth of our...

  • Head of RDO

    2 days ago

    Croydon, Greater London, United Kingdom Zotefoams Full time

    Zotefoams plc is a world leader in cellular material technology, headquartered in Croydon, UK, with additional manufacturing sites in Kentucky, USA and Brzeg, Poland, Oklahoma, USA (foam products manufacture and conversion) and Jiangsu Province, China (T-FIT).We produce lightweight foams for various markets including sports and leisure, aviation, automotive...

  • Team Assistant

    1 week ago

    Croydon, Greater London, United Kingdom Southern Housing Full time

    The roleWe have a great opportunity that has arisen within our Direct Services team for a Team Assistant. You'll be providing a full range of administrative and support services, ranging from moderate to complex, to facilitate the effective and efficient operation of the team/department.Some key duties will include:Developing and maintaining administrative...