View job

4 days ago

Croydon, Greater London, United Kingdom Ingeus Careers Full time £30,000 - £45,000 per year

The Customer Service Representative role will co-ordinate and oversee the day to day operation of the Assessment Centre, managing sessions to optimise targets, productivity and customer service, meeting and greeting all customers and visitors and working with clinical colleagues to ensure smooth running of assessments across all relevant channels.

Responsibilities:

  • Fully manage each day's appointment sessions.
  • Carry out reminder calls to customers for appointments.
  • Monitor session progress and backfill appointments where necessary.
  • Identify additional support with other sites where necessary in management of the appointment session.
  • Work collaboratively with other Assessment Centres, teams, Team Leaders and Health Care Practitioners to ensure cohesion within unit and work flow progression.
  • Welcome and greet customers on arrival whether this be Face to Face, via telephone or video link.
  • Arrange travel for customers who require assistance in getting to their appointment.
  • Provide a professional outstanding service to customers in line with Ingeus vision and values.
  • Assist customers with completion of forms, including expense claims.
  • Prepare and maintain rooms and equipment to ensure they are ready for the Health Care Practitioner and Customer.
  • Complete daily checks to ensure all completed assessments have been closed down and moved on to prevent a delay with the customer journey.
  • Work closely with the Team Performance lead to ensure the sessions run smoothly and to time.
  • Effectively communicate with external stakeholders such as General Practitioner surgeries, Hospitals, Interpreting services and Department of Work and Pensions.
  • Co-ordinate incoming and outgoing post, ensuring all files are checked to ensure they have arrived at the correct AC. Forwarding on any files to the correct AC. 
  • Carry out stop and searches for any missing customer files.
  • Update records accurately using in house computer system.
  • Provide cover at other sites on occasion.
  • Maintain and order stationary, including keeping all reception leaflets and information up to date.
  • Prepare and distribute confidential customer documentation securely across different teams within HAAS.
  • Arrange and set up additional equipment for Health Care Practitioners.

Essential Criteria:

  • IT literate, with good Microsoft Office skills.
  • Good level of written English, grammar and punctuation for correspondence and record keeping on referral management systems.
  • Demonstrable experience in an administrative or customer service position.
  • Fluent English Language skills, able to communicate with stakeholders on a day to day basis, via telephone, email and face to face in a clear, caring, courteous and professional manner.
  • Able to demonstrate a clear attention to detail in relation to office administration duties such as, updating spreadsheets and presenting information clearly and accurately.
  • Able to demonstrate prioritisation skills when multi-tasking.
  • Ability to deliver work to set targets and specified standards.
  • Self motivated: Ability to work unsupervised and use own initiative.
  • Ability to remain calm in difficult situations.
  • A positive enthusiastic approach to solving problems.
  • Proven ability to make logical and solid decisions.
  • Flexible and adaptable to meet the needs of the business and our customers.

Please note that we reserve the right to close this advert early should we receive a sufficient number of applications.

  • Student Support Assistant – Addington Valley Academy

    2 weeks ago

    Croydon, Greater London, United Kingdom Orchard Hill College & Academy Trust Full time £27,457 - £31,322 per year

    Grade 5/6 (£32,064 to £36,579 FTE) Actual salary - £27,456.37 to £31,322.56, Monday – Thursday 8.30am – 4.15pm and Friday 8.30am – 4.00pm,To view our Job advert, pleaseclick hereTo view our full Job Description and Person Specification, pleaseclick hereTo apply for this role pleaseclick hereyou will be redirected to apply via our E-teach...

  • Class Teacher – The Link School

    1 week ago

    Croydon, Greater London, United Kingdom Orchard Hill College & Academy Trust Full time £37,400 - £56,200 per year

    Outer London Teachers Main PayScale (FTE £37, £50, or UPS (FTE £52, £56, & SEN 1 Allowance, Full Time,To view our Job advert, pleaseclick herefor E-teachTo view our full Job Description and Person Specification, pleaseclick hereTo apply for this role pleaseclick hereyou will be redirected to apply via our E-teach portalPlease note that CV applications...

  • Branch Manager

    2 weeks ago

    Croydon, Greater London, United Kingdom a3ffda01-974d-4b10-a042-e44c241095e5 Full time £45,000 - £55,000 per year

    Job DescriptionOTE: £50K, Profit Share, Company Car, Uncapped CommissionWe're looking for a highly motivated Branch Manager - Estate Agent to lead our fantastic residential sales team in Selsdon working in our well known Bairstow Eves estate agency.This is a great opportunity for an established Estate Agent looking for progression and to step in to a branch...

  • Assistant Principal – Teacher Development

    2 days ago

    Croydon, Greater London, United Kingdom Harris City Academy Crystal Palace Full time £70,000 - £120,000 per year

    Harris City Academy Crystal PalaceBack to jobsWhy work at Harris City Academy Crystal Palace?View LocationAssistant Principal – Teacher Development (English or Mathematics specialism)L10-L14 (Outer London) + Performance and Loyalty Bonus + Pension Scheme (TPS) + Harris Wellbeing Cash Plan + Additional Harris BenefitsAbout This OpportunityWe are seeking an...

  • Academic Tutor in Maths, English or Science

    2 days ago

    Croydon, Greater London, United Kingdom Harris Federation Full time £25,000 - £40,000 per year

    SummaryWe are looking for Academic Tutors in Maths, English and Science to support students in 1:1, small group and whole class settings. Working two to three days a week, you will play a key role in helping students achieve their full potential.About UsHarris Invictus Academy is a vibrant, happy and successful school at the heart of the community. We know...

  • Academic Tutor in Maths, English or Science

    4 days ago

    Croydon, Greater London, United Kingdom Harris Invictus Academy Croydon Full time £25,000 - £40,000 per year

    SummaryWe are looking for Academic Tutors in Maths, English and Science to support students in 1:1, small group and whole class settings. Working two to three days a week, you will play a key role in helping students achieve their full potential.Main Areas of ResponsibilityYour Responsibilities Will IncludeDelivering tailored programmes of study to small...

  • Catering Hygiene Technician

    4 days ago

    Croydon, Greater London, United Kingdom Rentokil Initial Group Full time £25,791 - £39,000 per year

    Rentokil Specialist Catering TechnicianJoin Our Team and Make a DifferenceWe are currently seeking a Specialist Catering Technician to join our dedicated team at the Croydon branch, covering the South East of England. If you enjoy managing your own schedule and solving unique customer problems in person, this could be the perfect opportunity for youWhy Join...

  • Recovery Worker

    4 days ago

    Croydon, Greater London, United Kingdom Change Grow Live Full time

    Change Grow Liveare a charity dedicated to the belief that we can make a difference to our Service Users lives, offering support and respect in a safe environment, treating each user as an individual and working with them to find the right treatment and care options.Our core values are'Be open, be compassionate and be bold'and our team members apply these...

  • Teacher of Girls' PE

    2 weeks ago

    Croydon, Greater London, United Kingdom Harris Federation Full time £30,000 - £40,000 per year

    SummaryWe are currently looking to appoint a dedicated and inspiring Teacher of Girls' PE.At Harris Academy Purley, you will join a dedicated team of teachers and staff supporting our excellent students. If you are looking for an opportunity to grow, inspire and develop, this may be the role for you.About UsAt Harris Academy Purley, you will join a dedicated...

  • Head of Function

    6 days ago

    Croydon, Greater London, United Kingdom Mott MacDonald Full time £60,000 - £120,000 per year

    LocationsCroydon, United Kingdom / Edinburgh, United Kingdom / Glasgow, United Kingdom / London, United Kingdom / Manchester, United Kingdom / Newcastle Upon Tyne, United KingdomCountryUnited KingdomContract typePermanentWork patternFull TimeMarketVariousDisciplineHealthJob ref12599Recruiter contactSacha KellyLocation/s: NationalRecruiter contact: Sacha...