IT Capacity and Risk Manager

Team – Information Security

Working Pattern - Hybrid – 2 days per week in the either the Vitality Bournemouth or London office. Full time, 35 hours per week.

We are happy to discuss flexible working

Top 3 skills needed for this role:

• IT risk & compliance expertise – strong knowledge of controls and regulatory frameworks
• Capacity planning & performance monitoring – forecasting, optimisation, and tool usage
• Stakeholder communication – translating technical risks and influencing decisions

What this role is all about:

As our IT Capacity and Risk Manager, you'll play a pivotal role in ensuring our technology environment remains robust, compliant, and future-ready. Lead cross-team efforts to embed risk management and capacity planning, advancing IT operations and strategic goals with excellence and compliance.

This is a high-impact role where you'll translate complex technical risks into actionable business insights, maintain high-quality documentation, and act as a key bridge between Technology, Compliance, and Governance teams. You'll also ensure infrastructure capacity is aligned with business growth, enabling proactive planning and decision-making.

Key Actions

Capacity Planning & Performance

• Conduct capacity management activities across infrastructure and applications
• Forecast resource needs based on business growth and usage trends
• Ensure systems meet SLAs without over-provisioning
• Identify performance bottlenecks and underutilised resources

Governance & Risk Management

• Design and assess IT controls (e.g., access, change, application, general IT controls)
• Conduct gap analyses against different frameworks such as ISO 27001
• Maintain and enhance the IT risk register, tracking mitigation activities
• Manage root cause analysis for capacity-related incidents and implement preventive measures

Stakeholder Engagement

• Collaborate with senior leaders, CIOs, and programme managers to align IT capacity with strategic initiatives
• Present risk assessments and capacity plans to leadership
• Promote risk-aware decision-making across technology teams

Reporting & Analysis

• Produce insightful reports on capacity, performance, and trends
• Integrate capacity metrics into IT risk assessments and executive reporting
• Support internal and external audits, including evidence collection and walkthroughs

Collaboration & Tool Management

• Work closely with IT operations, service delivery, and project teams
• Use tools like Dynatrace, SolarWinds, and custom dashboards to monitor and model capacity
• Support awareness and training initiatives around IT risk and control obligations

What do you need to thrive?

• Strong analytical and documentation skills with a keen eye for detail
• Proven ability to manage multiple priorities and escalate emerging risks
• Experience translating technical risk into business-relevant messaging
• Deep understanding of IT controls and regulatory frameworks
• Familiarity with IT infrastructure (servers, cloud, storage, networks)
• Knowledge of ITIL, especially Capacity Management
• Proficiency in monitoring and reporting tools

So, what's in it for you?

• Bonus Schemes – A bonus that regularly rewards you for your performance
• A pension of up to 12%– We will match your contributions up to 6% of your salary
• Our award-winning Vitality health insurance – With its own set of rewards and benefits
• Life Assurance – Four times annual salary

These are just some of the many perks that we offer To view the extensive range of benefits we offer, please visit our careers page. Fantastic Benefits. Exciting rewards. Great career opportunities

If you are successful in your application and join us at Vitality, this is our promise to you, we will:

• Help you to be the healthiest you've ever been.
• Create an environment that embraces you as you are and enables you to be your best self.
• Give you flexibility on how, where and when you work.
• Help you advance your career by playing you to your strengths.
• Give you a voice to help our business grow and make Vitality a great place to be.
• Give you the space to try, fail and learn.
• Provide a healthy balance of challenge and support.
• Recognise and reward you with a competitive salary and amazing benefits.
• Be there for you when you need us.
• Provide opportunities for you to be a force for good in society.

We commit to all these things because we want you to feel that you belong, and are supported to be happy and healthy.

We're really excited to announce that we have recently been awarded "Top 10 Best Places To Work" in The Sunday Times Awards 2024

Vitality is a multi-award-winning UK insurance brand, here to make the world a healthier, happier place.

We've been a purpose and values-driven business from day 1- long before it became fashionable. Our core purpose is to make people healthier and enhance protect their lives. Vitality pioneered shared-value insurance. We incentivise people to live healthier longer lives – they benefit, our business benefits, and society benefits. We're successful because we attract, develop, and retain the best people – and because we care.

Plus, you get to join our 1.7+ million members with access to our unique health insurance and healthy living programme. Just to make sure you know our products inside and out.

Ready to find out if we're the right fit for you? We can't wait.

Diversity & Inclusion

At Vitality, we're committed to diversity and inclusion because it's good for our employees, for our business, and for society. We welcome applications from individuals of all backgrounds, experiences, and perspectives.

Vitality's approach to sustainability

Vitality is a business that drives positive change. We reward people for making and sustaining healthier choices. But healthy people also need a healthy environment. To learn more please visit our Careers page. #LI-Hybrid

If we are fortunate in receiving a high volume of quality applications we may need to close this vacancy early. If you are interested, please submit your application as soon as possible.