Mobile Falls Responder

4 days ago

Crewe, Cheshire East, United Kingdom EMED Group Full time £24,000 - £32,000 per year

We have a fantastic opportunity for a Mobile Falls Responder to join our team based in Crewe on a 6-month fixed term contract.  

Our service is primarily meant to ensure safe, independent living at home for our customers in the Cheshire Area. We aim to limit the number of calls that Northwest Ambulance are required to attend so they can be redirected to those most in need.

What benefits can you expect?

  • £12.21 days, £12.71 nights 
  • 40 hours per week / 4 on 4 off
  • Shifts - 06:00-18:00, 14:00-02:00 & 19:00-07:00 on a continuous rolling rota.
  • Life Assurance – providing colleagues and their family financial peace of mind and protection to the value of £5,000.
  • 24/7 online/telephone GP Consultation and access to prescriptions.
  • 2nd opinion medical support following diagnosis or where a colleague is on a treatment pathway.
  • Cash-plan benefits, providing colleagues the option of protecting themselves in case of illness and recuperation, including dental, optical, chiropody.
  • Access to mental health consultations.
  • Access to physiotherapy consultations.
  • Access to legal advice on domestic issues e.g. motoring offences, wills and probate, and personal injury.
  • Financial guidance re retirement planning, tax savings and state benefits.
  • Long Service Recognition Scheme – recognising colleagues for their continued service after 5 years and at 5-year intervals with an increase in annual leave. 
  • Values-based Internal Recognition Scheme with financial reward, which will lead to an annual recognition event.
  • Refer a Friend recruitment incentive scheme with financial rewards.
  • The EMED foundation, to provide support to colleagues and our local communities. 
  • Paid holiday entitlement.
  • Pension Scheme.
  • Blue Light Card.
  • Uniform provided.
  • EAP (Employee Assistance Programme) to support a range of health and wellbeing requirements.
  • Flu vaccination (through an internal campaign in Autumn/Winter).

Staff are required to liaise with individual's care and support working within remit of operational procedures and provide updates to lifeline monitoring centre.

The main function of the Mobile Responder Service is to provide a response to the Lifeline Monitoring Centre where an alarm has been triggered. The calls can vary, however the main types of calls we encounter and will respond to are:

  • Resident Fallen
  • No Resident Response
  • Assistance Required

To be considered as a Mobile Falls Responder, you will need to be:

  • Committed to patient care.
  • An effective communicator and experience of communicating with others in what can often be emotional circumstances.
  • To be a calm, considerate, careful driver, with no more than three penalty points on your license - Full UK Manual Licence is required for this position. 
  • To have a natural flair for team working and collaboration.
  • Be physically fit for patient handling and moving.
  • Pass an Enhanced DBS check (company funded).
  • Be able to work flexible shifts.
  • Familiar with the local and surrounding area.

Please note that this role will be subject to several regulatory pre-employment checks, and you will be asked to provide details of your full employment history should you be invited to an interview. Your HMRC record, available to download from the Government Gateway may help you in preparing this information when required.

Our Values

Collaborative – we work as one team with a shared purpose to meet the needs of our patients, passengers, colleagues, customers, communities, and the planet.

A*gile – *We listen, learn and adapt to improve the business, each other, and ourselves.

Reliable – We do what we say we will do, we take responsibility and we behave with integrity.

E*mpowered – *We are confident and committed to taking responsibility to deliver the highest quality service.

About Us

The exciting merger of ERS Medical and E-Zec Medical has enabled us to rebrand, therefore as a combined business we are now known as EMED Group.  We are the largest Patient Transport and Care Partner to the NHS with more than 2,500 colleagues across 50 depots. Our ambition is to continue developing transport services that improve the health and wellbeing for people across our local communities by providing transport that supports patient care, community support, secure mental health and medical courier services.

EMED Group are committed to providing equal opportunities and we endeavour to provide an inclusive and safe working culture for all. 

EMED Group are committed to providing services for our patients, service users, clients, and community and is supported by employees with an increasing variety of backgrounds. To do this effectively it is essential that we promote equality and embrace diversity and inclusion and treat all of our employees, patients, service users and clients with dignity and respect. 

EMED Group is committed to encouraging equality, diversity and inclusion among our workforce, and eliminating unlawful discrimination, with our aim being to be truly representative of all sections of society and our clients, and for each employee to feel respected, valued and able to give their best.

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