ECommerce Manager
3 days ago
Mission:
Build and optimise a world-class ecommerce experience that converts, delights and scales internationally across UK, US and future markets.
THE ROLE
The Ecomm Manager owns the onsite customer journey - UX, navigation, merchandising, on-site content, product presentation, conversion performance and CRO. You sit within the
Trade Engine
, directly impacting revenue and customer experience.
Key Responsibilities
- Site Ownership
- Own Shopify performance and experience end-to-end.
- Ensure fast load-time, intuitive navigation, flawless mobile experience.
- Maintain best-in-class PDPs, imagery, sizing, fit guidance and messaging.
- Merchandising & CRO
- Lead onsite merchandising strategy aligned with trade cycles.
- Run CRO tests and experiments to lift conversion rate and revenue.
- Analyse heatmaps, session recordings, click data and customer behaviour.
- International
- Ensure US + other markets are optimised for shipping, duty, messaging, conversion.
- Maintain localisation strategy and market-specific nuances.
- Cross-Functional Collaboration
- Partner with Performance on landing pages.
- Partner with Brand on on-site branding and storytelling.
- Partner with Ops on stock, sizing, alerts and pre-orders.
What Great Looks Like
- Data-first, best-in-class standards
- Obsessed with customer experience
- Comfortable making commercial recommendations
- Understands both UX + brand aesthetics
OUR VIBES
If you associate with these then we want to hear from you:
- We're scrappy and tenacious - we roll up our sleeves and make things happen.
- We put the customer first - their experience guides every decision.
- We think big - because why not make magic?
- We move fast - we test, pivot, and double down on what works.
- We speak with calm, considered clarity - no spin, no ego.
- We back each other and have fun - we celebrate the wins and enjoy the ride.
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