IVA operations manager

1 week ago

Manchester M FF, United Kingdom Bourne Global LTD Full time £40,000 - £50,000 per year

Role Overview

The IVA Operations Manager will oversee the day-to-day running of the IVA (Individual Voluntary Arrangement) department — from case setup through to approval and ongoing client management. You'll manage a team of case officers and administrators, ensuring processes are followed, deadlines are met, and client outcomes are consistently positive.

This is a hands-on leadership role that requires a strong understanding of the IVA process, compliance, and client journey.

Key Responsibilities

  • Oversee the end-to-end IVA process, ensuring smooth case flow from proposal to approval.
  • Manage and mentor the IVA team, providing training, support, and performance management.
  • Ensure all cases comply with FCA, Insolvency Service, and internal compliance standards.
  • Liaise with IPs (Insolvency Practitioners), creditors, and introducers to resolve queries promptly.
  • Review key operational metrics, drive productivity, and implement process improvements.
  • Manage workload distribution and ensure SLAs and KPIs are consistently achieved.
  • Oversee quality assurance checks and internal audits.
  • Identify areas for process automation or efficiency gains.
  • Report regularly to senior management on team performance, case progression, and compliance matters.
  • Act as a point of escalation for complex client cases or operational issues.

Skills & Experience

Essential:

  • Minimum 3 years' experience in the IVA, debt management, or insolvency sector.
  • Strong understanding of the IVA lifecycle, compliance, and regulatory framework.
  • Proven leadership and team management experience.
  • Exceptional organisational and problem-solving skills.
  • Excellent communication and interpersonal abilities.
  • Ability to work under pressure and meet tight deadlines.

Desirable:

  • Previous experience managing a high-volume IVA operation.
  • Familiarity with insolvency software (e.g., IPS, Vision Blue, or similar).
  • Understanding of other personal insolvency products.

What We Offer

  • Competitive salary + performance-based bonuses
  • Modern office environment in Manchester city centre
  • Career development and training opportunities
  • Supportive, collaborative team culture

Job Type: Full-time

Pay: £40,000.00-£50,000.00 per year

Work Location: In person

  • IVA Case Assessor

    6 days ago

    Manchester, United Kingdom My Debt Manager Ltd Full time

    **A great opportunity for an experienced IVA case assessor to join our growing team.** **Key responsibilities** - Thoroughly reviewing packaged cases and providing feedback to the Senior advisers. - Assisting the Senior advisers with packaging their cases - Obtaining valuations of assets - Liaising with Senior advisers to obtain any missing information...

  • IVA Drafter

    6 hours ago

    Manchester, United Kingdom Arkle Insolvency Full time

    We’re looking for the right person to join our growing company as an IVA Drafter. Drafting experience is NOT necessary, however IVA experience IS necessary. This role is a great opportunity for someone who is / has been an Insolvency administrator, lead generator within the insolvency industry, IVA Case checker, MOC Officer, IVA Reviewer and wanting to...

  • IVA Customer Care Officer

    2 weeks ago

    Manchester, United Kingdom Bennett-Jones Manchester Full time

    **IVA Customer Care Officer** **Bennett Jones - Manchester, UK** Do you have experience working in the insolvency industry? Do you want to join an exciting company who put our customers first? Bennett Jones are looking for a motivated and professional individual to work as an IVA Customer Care Officer. We are a volume IVA provider dedicated to helping...

  • IVA Creditor Liaison Data Processor

    2 weeks ago

    Manchester, United Kingdom Bridgewater Finance Group Ltd Full time

    At Bridgewater Finance Group we have a singular goal of being 'here to help’, offering easy to understand advice and ethical solutions to individuals in debt. With a focus on expertise, integrity, and respect we put our customers and people at the heartof everything we do. Reporting into the IVA Creditor Liaison Team Leader, the IVA CL Data Processor is...

  • Hybrid-IVA Case Assessor/Drafter

    7 days ago

    Manchester, England, United Kingdom The ReKruit Full time £25,000 - £35,000 per year

    A Manchester-based insolvency practice has a blended insolvency vacancy for experienced IVA Case Assessors or IVA Drafters looking for a brand new challenge.Are you an IVA Case Assessor looking for an IVA Drafting role or vice versa? If so, then I would love to hear from you.About the RoleWe're introducing a forward-thinking position that blends two key...

  • IVA Case Assessor

    1 week ago

    Salford M SD, United Kingdom Gravity Plus Full time £28,000 - £32,000 per year

    We are looking for an experienced IVA Case Assessor to join our team of Insolvency professionals located in Salford Quays, Manchester.The Role Completing full and thorough review of packaged case provided by Senior Finance Manager/external introducersChecking property valuations, running land registry search of all properties identified and checking land...

  • IVA Case Assessor

    4 days ago

    Manchester, United Kingdom Bridgewater Finance Group Ltd Full time

    **At Bridgewater Finance Group we have a singular goal of being 'here to help’, offering easy to understand advice and ethical solutions to individuals in debt. With a focus on expertise, integrity, and respect we put our customers and people at theheart of everything we do.** We are looking for IVA Case Assessor to join our team. By offering the best...

  • IVA Case Assessor

    6 days ago

    Manchester, United Kingdom The ReKruit Full time

    **Job description** We are looking for an experienced IVA Case Assessor required to join a growing team of Insolvency professionals located in Salford Quays, Manchester. This is NOT a remote role - the role is onsite at their offices in Salford Quays. **The Role!** - Completing full and thorough review of packaged case provided by Senior Finance...

  • Operations Manager

    17 hours ago

    Manchester M FF, United Kingdom Valor Hospitality Full time

    Operations Manager – Medlock, a Radisson Blu HotelAn extraordinary opportunity to lead a world-class hotel at the heart of Manchester's Etihad Campus, home to Manchester City Football Club. This brand-new 401-key hotel is set to be a game-changer in hospitality, seamlessly integrating with one of the most prestigious entertainment and sporting destinations...

  • IVA Meeting of Creditors Chair

    4 days ago

    Manchester, United Kingdom Bennett Jones Full time

    **Job Description & Person Specification** **Job Title**: IVA Meeting of Creditors Co-ordinator **Department** Meeting of Creditors **Responsible to**: Meeting of Creditors Team Leader **Hours of work**: 35 hours per week Main Purpose: To deal with all aspects of meeting of creditors and provide support to the MOC Team...