Customer Support Advisor

2 days ago

Exeter EX EW, United Kingdom Van Guard Accessories Ltd Full time

POSITIVITY | RELIABILITY | COMMITMENT | COLLABORATION

Here at Van Guard, these are the 4 pillars we live by, and we want like-minded individuals like you to be a part of that culture.

We are currently looking for a Customer Support Advisor to join our Customer Service team. This is a Fixed Term contract of 12 months to cover Maternity Leave.

'Who is Van Guard?' I hear you say, well we are one of the market leading van storage and security product manufacturers within both the UK and Europe.

From Roof Racks to van locks, we do it all All made in Devon, here at the Exeter Airport Business Park and distributed from Greendale Business Park.

We pride ourselves on our expertly made items and out of this world aftersales service if anything is to go wrong.

In return for your positivity, reliability, commitment, and collaboration, we'll offer you:

  • Annual salary of £26,079 per annum + up to a 5% Monthly Bonus after successful completion of probation
  • No weekend shifts (who doesn't love that)
  • The ability to learn as you work within a creativity nurturing business.
  • All you can drink tea and coffee.
  • On site and free parking
  • 25 days annual leave + bank holidays
  • Other Company Benefits are available on completion of a probationary period (life assurance, HealthShield, Efficiency Bonus).
  • An hour earlier finish on a Friday so you can get to enjoying your weekend quicker

Each day, you'll be:

Responsible for providing excellent customer service both to direct customers & existing trade partners and the timely and accurate processing of orders and accompanying tasks as directed by the Customer Service Manager. You will:

  • Manage enquiries received through telephone, email, in person and through a live chat facility
  • Process orders received by email, telephone, in person & through our website (from both trade and retail customers)
  • Process & manage orders received via customer portals
  • Email customer VAT invoice receipts
  • Provide consignment tracking details
  • To manage and communicate delivery exceptions
  • To log customer enquiries using our internal CRM system

About you:

  • You will be an organised, friendly, and outgoing person
  • You will thrive in a multi-tasking environment and be able to adjust your priorities as needed. You will be self-motivated and have a willingness to get stuck in.
  • You will have the confidence and ability to talk to colleagues in different departments, and at various levels within the business.
  • You will work as part of a team, working closely together to deliver an exceptional service.
  • Previous experience in a similar role is desirable, but not essential

We want all candidates to have equal opportunities, please let us know if there is anything we can do to make sure our recruitment process works for you

Please note, depending on response levels we may close the advert early.

Job Types: Full-time, Fixed term contract

Contract length: 12 months

Pay: £26,079.00 per year

Benefits:

  • Company events
  • Company pension
  • Cycle to work scheme
  • Free flu jabs
  • Free parking
  • Health & wellbeing programme
  • Life insurance
  • On-site parking
  • Sick pay

Application question(s):

  • Please confirm your notice period

Work Location: In person

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