CRM Assistant

1 week ago

Manchester, New Hampshire, United Kingdom The Fragrance Shop Full time £25,000 - £35,000 per year

A bit about us

Established in 1994, The Fragrance Shop is the UK's leading independent fragrance retailer. Our aim is to make mainstream and luxury fragrances affordable and accessible to all. We showcase more than 130 fragrance brands in over 220 stores throughout the UK and online at We are expanding and are looking for a
CRM Assistant
to join the team and be part of a growing and vibrant brand.

Why you'll love working here


• Enjoy work-life balance with our flexible working scheme - including 15 work from home days a year, duvet days and the choice to flex your working hours


• Vibrant state-of-the-art office, conveniently located in Trafford Park with great transport links and free onsite parking


• No need to travel to the gym – we have one here for you Take advantage of our free onsite gym facilities before/after work or even pop in at lunchtime


• Generous staff discounts on a wide range of fabulous fragrances


• Excellent progression and development opportunities - work with teams who are passionate about what they do and develop your expertise within a creative and collaborative space

The Role

We're looking for a highly organised and detail-oriented CRM Assistant to join our growing CRM team. This is a hands-on, graduate-level role focused on supporting the build and deployment of email, push, and SMS campaigns using the Bloomreach platform.

This is a full-time, office-based role (5 days per week) at our Trafford Park headquarters. You'll gain exposure to a wide range of CRM activities for The Fragrance Shop and our group brands — making it an ideal opportunity for someone looking to build a career in CRM and marketing technology.

What you'll do

Build and test email, push, and SMS campaigns in Bloomreach using pre-defined templates and dynamic content blocks

Ensure campaigns are accurately briefed, built, tested, and deployed on time

Conduct thorough QA checks including link testing, rendering previews, and inbox placement

Assist with audience selection and segmentation

Collaborate with the wider CRM team to ensure campaigns align with trading priorities and brand guidelines

Maintain campaign documentation and support reporting and performance tracking

What you'll bring

Strong attention to detail and excellent organisational skills

Comfortable working with data and spreadsheets

Eagerness to learn and grow in a fast-paced marketing environment

Some experience building emails (academic or professional)

Basic understanding of email design best practices

Aptitude for basic HTML coding

Reliability and process-driven

A proactive team player

Ability to manage multiple tasks and meet deadlines

Curious and enthusiastic about developing a career in CRM

How to apply

Simply upload your CV via our careers page.

Join us now and help shape the future of fragrance retail

The Fragrance Shop is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Due to the high volume of applications that we receive, we are regrettably not able to respond to everyone. If you have not heard from us within four weeks of your application, please assume that on this occasion you have not been successful.

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