Property Management Support

5 days ago

Saint Ives PE BH, United Kingdom Maxine Lester Residential lettings Full time £27,000 - £45,000 per year

Main Job responsibilities:

· To ensure enquiries by phone, email or visitor are handled well

· Handle any maintenance or repair, resolving or escalating as necessary.

· Handle all aspects of property checkins

· Ensure routine property visits and any actions arising are completed

· To liaise with and support colleagues at times of peak workload or new activity

Enquiries and Maintenance

  • To ensure enquiries by phone, email or visitor are handled well and with appropriate priority
  • Manage key issue and return securely
  • Handle any property maintenance, properly investigating, communicating and resolving or escalating to ensure all parties are confident the issue is well managed
  • Ensure Owners feel they get value for works from a quality, costs and rent perspective

Checkins, Changeovers and Visits

  • Ensure efficient planning and smooth operation of property checkins
  • Check legal compliance for all new tenancies
  • To support Property Manager in smooth operation of property changeovers
  • Ensure routine property visits are completed properly so Owners are reassured by quality of the reports
  • Ensure any actions arising from visit reports are completed

General

  • To cover all your responsibilities accurately and to the required performance standards To liaise with colleagues to agree support at times of peak workload or new activity
  • Handle enquiries by phone, email or visitor which are not picked up by those responsible
  • Follow agreed processes and identify where processes are missing or in need of improvement
  • To plan your work in advance to ensure all work is covered and there is adequate time to adjust for any clash or capacity issues

How things are done:

To deliver our services in accordance with our Expert, Honourable and Personal values you need to:

Expert

  • Ensure you know what you are doing so you can complete things with minimal further guidance or support
  • Understand issues before advising others
  • Keep up to date with changes in issues affecting your work, actively learning from new issues
  • Prioritise and organise work effectively to ensure all Owners and Residents feel things are handled well

Honourable

  • Ensure Owners feel we are looking after their property and interests well
  • Properly and objectively understand an issue and any historic factor before advising or making a decision
  • Be open with colleagues about errors or problems, agreeing how to prevent the same in future and the correct way to handle the Owner or Resident affected
  • Treat people fairly

Personal

  • Ensure people feel they have been heard and their issue will be handled competently
  • Ensure people feel you are warm, enthusiastic, caring and positive
  • Ensure you are confident, competent and knowledgeable so people feel reassured
  • Always agree next steps or options

Note:

The responsibilities of this role will normally include all duties described in this Job Description and any additional or different duties, which the Company may require from time to time.

As an equal opportunities employer we will actively consider requests for reasonable adjustments to these activities or methods of working to accommodate an individual's need. We will also consider working patterns to suit the individual, always provided that our high level of customer services is our primary objective.

Job Types: Full-time, Permanent

Pay: £27,500.00 per year

Benefits:

  • Company pension
  • Life insurance
  • Private medical insurance

Experience:

  • Property management: 1 year (preferred)

Work Location: In person

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