Medical Case Manager

Job Description
Location:
Healix Group, Healix House, Esher Green

About The Role
We are recruiting an experienced nurse to join our Government team in a dynamic, diverse and fulfilling role. Our Nurse-led team, which includes doctors, coordinators and administrators look after overseas-based government employees and their families from a medical perspective. This role presents an exceptional chance for nurses to transition from the rigors of a clinical setting to a UK office-based position, all while continuing to apply their invaluable nursing expertise.

Key Benefits
Office-based work whilst maintaining patient contact using telephone and technology; flexible working day shift patterns; Healix academy support providing opportunity for personal development and qualifications (e.g. ILM5 management, leadership, clinical pathway streamlining, risk management); repatriation flight work; company benefits (e.g. pension, EAP, life insurance, wellbeing).

About Healix
Our purpose is to help people in difficult situations – whether that's a cancer diagnosis, a need for medical assistance when they're far from home, or being caught up in conflict or natural disaster. We talk to them, support them, and make sure they get the help they need. If necessary, we'll pull them out and bring them home. We're a multidisciplinary supportive team looking for dynamic nurses to join us. The wider team also includes doctors, co-ordinators, security specialists -all problem-solvers and experts at navigating the global health and security landscape.

Responsibilities
As a Medical Case Manager, you will play a pivotal role in addressing the healthcare needs of our diverse patient base worldwide. Your responsibilities could include:

• Conducting routine medical case management activities with a focus on patient well-being and satisfaction.
• Offering medical advice and recommendations to patients and clients through direct communication channels, regardless of their geographical location.
• Liaising with international medical professionals to obtain crucial medical information, coordinate treatment, and make recommendations for care changes or upgrades.
• Assessing and evaluating medical reports and writing referrals to ensure appropriate action is taken to support patients both with their acute care needs and to ensure their employer/insurer fulfils their duty of care.
• Evaluating medical standards of care at the patient's location against international standards and advising on fitness to fly.
• Conducting pre-travel screening assessments and provide pre travel overseas medical planning advice.
• Work collaboratively within own competency providing advice to non medical staff, and consulting with our in-house doctors to make a clear safe medical plan for patients.
• Arranging medical evacuations and repatriations via commercial carriers with medical escorts or by air ambulance.
• Opportunities to act as a medical escort on international repatriations.
• Involvement in internal quality-improvement projects.

About The Role
About You:

• Registered General Nurse, with a current NMC pin.
• Prior experience in clinical case management is advantageous.
• Possesses exceptional telephone etiquette and technical proficiency, including proficiency in MS Word, Excel, PowerPoint, and databases.

• Experience in one or more of the following areas:

• Primary Care / General Medical / Surgical Nursing – adult and/or paediatric

• Acute Care (ICU/ED/AAU)
• Cruise Ship Nursing
• Military Nursing
• Public Health/Travel Health Nursing

• Humanitarian/NGO work

• Demonstrates adeptness in identifying critical medical issues and promptly escalating them for appropriate case management.

• Excels under pressure within a fast-paced environment, displaying adaptability and empathy.
• Communicates effectively in written and spoken English, exhibiting strong communication skills.
• Proficiency in additional language(s) is advantageous.
• Enjoys working in a collaborative team in a professional business environment, making clear plans both short and long term for patients
• Looking for a new challenge using your nursing experience to problem solve for patients who might be anywhere in the world

Skills Needed
Nursing / Caring

About The Company
We offer UK employee healthcare benefits, and travel, medical and security assistance in every corner of the globe. Our purpose is to help people in difficult situations – whether that's a cancer diagnosis, a need for medical assistance when they're far from home, or being caught up in conflict or natural disaster. We talk to them, support them, and make sure they get the help they need. If necessary, we'll pull them out and bring them home.

We're co-ordinators and problem-solvers: experts at navigating the global health and security landscape. Our teams of doctors, nurses, travel and medical co-ordinators and security experts make sure that your people will be looked after, whatever happens supported by technology designed help individuals, not slot them into a predetermined solution.

We work with governments, broadcasters, NGOs, international corporations, major insurers and more. No two clients are the same: we adapt our services to their needs.

More importantly, we adapt to the practical and human needs of the individuals we protect. Most of us are on the front line; we keep our back office lean. We don't use scripts, and we don't time calls. We never lose sight of the fact that we're dealing with real people.

Company Culture
Instead, we focus on ensuring our highly trained specialists have the space and time they need to be effective. We let them use their initiative to get the job done, because the situations they face often throw up unexpected challenges – and no protocol survives contact with the real world.

Our clients have thousands of employees and customers, at home and abroad, so they need a business big enough to handle any situation. But they chose Healix because they also need an organisation that's personal enough to care.

Our people are driven to do things in the best way, not the way they have always been done. We work hard, and our efforts are rewarded with great development opportunities and a supportive team spirit.

We want to nurture this friendly and dynamic company culture so that we can continue to attract diverse talent with a breadth of knowledge and world-class skills. As a part of Healix, you can expect a range of excellent benefits and an environment where people really do care.

Required Criteria

• Hold a current NMC Pin and have been working at (band 5 or above) with a minimum of 3 years recent clinical experience.
• We require basic IT skills along with excellent written and verbal communication skills
• Ability to work within a team environment as well as directly with clients
• Be able to work independently in order to plan and manage their caseload.

Desired Criteria

• Experience of working within a government, military or overseas environment or medical insurance, assistance sector, or repatriation experience would be an advantage.

Closing Date
Friday 21st November, 2025

Contract Type
fulltime

Salary
Starting from £42,000.00 Yearly