Operational Lead

2 weeks ago

Esher, Surrey, United Kingdom Altogether Care Full time £60,000 - £90,000 per year
Operational Lead - International Medical Assistance

About Healix

Healix is a global leader in Travel Risk Management (TRM) and Medical, Security and Travel Assistance Services with a vast range of products and services in each specific area. Healix is entrusted to look after the welfare of millions of expatriates, travellers and local nationals in every country of the world, 24 hours a day.

About the Operational Team Lead role

We're looking for a confident and collaborative Team Leader to support and develop our Coordinator team. In this key role, you'll be responsible for driving team performance, ensuring service excellence, and supporting the delivery of high-quality operational outcomes.

Required Skills & Experience
  • Team Leadership: Proven experience managing small teams, driving performance, and delivering coaching and development.
  • Performance & Data: Skilled in analysing data to improve individual and team outcomes; track record of implementing successful performance initiatives.
  • Technical & Commercial Acumen: Strong problem-solving skills and commercial awareness.
  • Tools Proficiency: Confident using Microsoft Office and case management systems.
  • Communication: Excellent written and verbal communication skills.
  • Operational Delivery: Ability to lead in a fast-paced environment, influence team performance, and consistently meet KPIs and service standards.
About the role

What you will be doing:
  • Lead, coach, and develop a team of Coordinators, using performance data and regular 1:1s to support growth and engagement.
  • Work closely with Operational Leads to maintain a cohesive, high-performing team culture.
  • Monitor output and resource allocation to meet KPIs and deliver exceptional service to our members and clients.
  • Support onboarding and training, identify development needs, and ensure continuous improvement through coaching and feedback.
  • Contribute to contract delivery by embedding lessons learned and responding to stakeholder feedback.
This is a fantastic opportunity for someone who thrives in a fast-paced environment, enjoys developing others, and is passionate about operational excellence.

About the company

All around the world, Healix safeguards people's health and wellbeing.

Required Criteria
  • Extensive experience in managing and leading a small team of people
  • Strong problem-solving and analytical abilities
Desired Criteria
  • Experience in International Medical Assistance
Skills you'll need

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