Operational Lead

Job Description
Location:
Healix Group, Healix House, Esher Green

About Healix
Healix is a global leader in Travel Risk Management (TRM) and Medical, Security and Travel Assistance Services with a vast range of products and services in each specific area. Healix is entrusted to look after the welfare of millions of expatriates, travellers and local nationals in every country of the world, 24 hours a day.

About The Operational Team Lead Role
We're looking for a confident and collaborative Team Leader to support and develop our Coordinator team. In this key role, you'll be responsible for driving team performance, ensuring service excellence, and supporting the delivery of high-quality operational outcomes.

Required Skills & Experience

• Team Leadership: Proven experience managing small teams, driving performance, and delivering coaching and development.
• Performance & Data: Skilled in analysing data to improve individual and team outcomes; track record of implementing successful performance initiatives.
• Technical & Commercial Acumen: Strong problem-solving skills and commercial awareness.
• Tools Proficiency: Confident using Microsoft Office and case management systems.
• Communication: Excellent written and verbal communication skills.
• Operational Delivery: Ability to lead in a fast-paced environment, influence team performance, and consistently meet KPIs and service standards.

About The Role
What you will be doing
:

• Lead, coach, and develop a team of Coordinators, using performance data and regular 1:1s to support growth and engagement.
• Work closely with Operational Leads to maintain a cohesive, high-performing team culture.
• Monitor output and resource allocation to meet KPIs and deliver exceptional service to our members and clients.
• Support onboarding and training, identify development needs, and ensure continuous improvement through coaching and feedback.
• Contribute to contract delivery by embedding lessons learned and responding to stakeholder feedback.

This is a fantastic opportunity for someone who thrives in a fast-paced environment, enjoys developing others, and is passionate about operational excellence.

Skills Needed
About The Company
We offer UK employee healthcare benefits, and travel, medical and security assistance in every corner of the globe. Our purpose is to help people in difficult situations – whether that's a cancer diagnosis, a need for medical assistance when they're far from home, or being caught up in conflict or natural disaster. We talk to them, support them, and make sure they get the help they need. If necessary, we'll pull them out and bring them home.

We're co-ordinators and problem-solvers: experts at navigating the global health and security landscape. Our teams of doctors, nurses, travel and medical co-ordinators and security experts make sure that your people will be looked after, whatever happens supported by technology designed help individuals, not slot them into a predetermined solution.

We work with governments, broadcasters, NGOs, international corporations, major insurers and more. No two clients are the same: we adapt our services to their needs.

More importantly, we adapt to the practical and human needs of the individuals we protect. Most of us are on the front line; we keep our back office lean. We don't use scripts, and we don't time calls. We never lose sight of the fact that we're dealing with real people.

Company Culture
Instead, we focus on ensuring our highly trained specialists have the space and time they need to be effective. We let them use their initiative to get the job done, because the situations they face often throw up unexpected challenges – and no protocol survives contact with the real world.

Our clients have thousands of employees and customers, at home and abroad, so they need a business big enough to handle any situation. But they chose Healix because they also need an organisation that's personal enough to care.

Our people are driven to do things in the best way, not the way they have always been done. We work hard, and our efforts are rewarded with great development opportunities and a supportive team spirit.

We want to nurture this friendly and dynamic company culture so that we can continue to attract diverse talent with a breadth of knowledge and world-class skills. As a part of Healix, you can expect a range of excellent benefits and an environment where people really do care.

Required Criteria

• Extensive experience in managing and leading a small team of people
• Strong problem-solving and analytical abilities

Desired Criteria

• Experience in International Medical Assistance

Closing Date
Thursday 4th December, 2025

Contract Type
fulltime

Salary
Starting from £45,000.00 Yearly