Duty Manager

Do you have experience leading operational teams in a busy visitor environment? Are you passionate about delivering an exceptional visitor experience in one of the UK's leading museums?

About us

At the Science Museum Group (SMG), our Operations teams are at the heart of ensuring our museums are safe, accessible, and welcoming for everyone. Across our sites, millions of visitors each year experience science brought to life through our world-class exhibitions, events, and collections.

The Science Museum Group is the world's leading group of science museums. Through our inspirational sites, including the National Railway Museum, we aim to ignite curiosity, fuel imagination, and inspire the problem-solvers of tomorrow.

To support our commitment to providing the best possible visitor experience, we are now looking for a Duty Manager to join our Operations team.

About the role

As a Duty Manager, you will play a vital role in ensuring the smooth day-to-day running of all visitor-facing operations. You will act as the responsible manager on site, providing visible leadership to front of house teams, resolving operational issues, and ensuring the safety and enjoyment of every visitor.

You will work collaboratively with Visitor Experience Managers and wider operational colleagues to deliver exceptional service standards across all areas of the museum. From managing incidents and supporting events to implementing health and safety procedures, you will be at the forefront of ensuring our museum operates efficiently and inclusively.

The working pattern for this role is:

• Week 1:
  Monday, Friday, Saturday, Sunday
• Week 2:
  Monday, Saturday, Sunday
• Shift times:
  9:30 - 17:00

About you

You'll bring experience in managing a customer or visitor-facing team, with a proven ability to motivate and support colleagues to deliver outstanding service. You'll have excellent communication skills, with the initiative to make decisions and remain calm under pressure.

You'll have experience in implementing health and safety procedures and managing incidents in a public environment. A flexible, professional approach and the ability to adapt to changing situations are key to success in this role.

You will also be values-driven, with a genuine passion for contributing to an open, inclusive organisation that welcomes everyone.

It would be great if you also have:

• Experience working in a cultural, visitor attraction, or heritage setting.
• Knowledge of security and counter-terrorism awareness.
• Experience in event management or access awareness training.

Applying

To view the full Vacancy Information Pack and application guidance, visit the
Science Museum Group
website and search for
Duty Manager
. You can also click
'Apply Online'
on the vacancy listing to submit your application.

Don't feel you meet all the criteria? We welcome you to apply even if your experience doesn't match directly. With your transferable skills, you could be the right candidate for this, or other opportunities that we have.

What we offer

Working with a world-leading museum group that offers access to truly unique environments and collections, you'll benefit from a range of perks and support, including:

• Meaningful work
• contribute to our mission of inspiring futures.
• Career growth
• access to professional development and training.
• Work/life balance
• 27 days annual leave (pro rata) plus bank holidays, and flexible working policies.
• Health & wellbeing support
• including employee assistance, the Unmind app, and more.
• Enhanced contributory pension
• supporting you for the future.
• Discounts
• free entry to exhibitions, discounts in our shops and cafés, and access to NMDC partner museums.

Open for All
is one of the Science Museum Group's five core values and sets out our important aspiration to be a place for everyone. We are working hard to understand our organisation better and to develop a culture that recognises and values different backgrounds, mindsets, skills, experience, knowledge, and expertise. By having greater diversity, we believe that we will be a stronger and better organisation, capable to continue to Inspire Futures.