Practice Manager

Job summary

The post-holder is a Practice Manager.

Reporting to the Directors, this role is to lead in the management and coordination of all aspects of organisation functionality, motivating and managing staff, optimising efficiency and financial performance, and ensuring the organisation achieves its long-term strategic objectives in a safe and effective working environment.

The Practice Manager is the lead in managing governance and is the focal point for external organisations and inspections, including the regulator.

Through innovative ways of working, lead the team to ensure the organisation complies with UK legislation andCQC regulations.

The post-holder is an instrumental member of the general practice team.

Mission statement

At Stonegate Medical Clinic, we are committed to delivering professional care, personally. As doctor-owned and doctor-led practice, we combine clinical excellence with genuine compas-sion, offering tailored healthcare that puts people first.

We exist to support our patients in living healthier, fuller lives — whether through private services designed for convenience and choice, or by easing pressure on our local NHS partners. Rooted in our community, we collaborate with local charities, businesses, and civic organisations to improve health and wellbeing wherever we work.

Our mission is simple: to provide trusted, accessible, and ethical care that makes a meaningful difference — one patient, one community at a time.

Primary key responsibilities

The following are the core responsibilities of the Practice Manager in delivering health services. There may be, on occasion, a requirement to carry out other tasks. This will be dependent upon factors such as workload and staffing levels:

1.Oversee the day-to-day operations of the organisation, ensuring staff achieve their primary responsibilities

2.Line manage all administrative staff, supporting staff development, providing guidance and direction, ensuring staff are up to date with mandatory training

3.Provide leadership and guidance to all staff ensuring that they adhere to policy and procedure at all times

4.Functional management of all clinical and administrative staff

5.Review and update all administrative and reception policies and procedures as required

Manage recruitment, including pre-employment checks and induction training, including those staff not directly employed by the practice

6.Update the appointment system to reflect leave and other approved absences

Manage an effective staff appraisal process, and undertake appraisals for those they line manage

7.Manage an effective system for the resolution of disciplinary and grievance issues, maintaining an overview of staff welfare

8.Maintain an effective overview of and ensure compliance with HR legislation

9.Ensure all staff have the appropriate level of training to enable them to carry out their individual roles and responsibilities effectively

Implement and embed an effective practice and staff development plan for all staff (clinical and administrative) whilst maintaining a robust training record

10.Review and regularly update job descriptions and person specifications, ensuring all staff are legally and gainfully employed

11.Manage the financial elements of the organisation, including budgets, petty cash, etc., seeking to maximise income and reduce expenditure in conjunction with the Directors

12.With support from the Directors, manage the financial elements of the organisation whilst seeking to maximise income and reduce expenditure

13.Maintain an effective liaison with the accountant to assist with payroll.

14.Manage the procurement of organisation equipment, supplies and services

15.Manage all deliveries to the practice, ensuring adherence to the cold chain policy as necessary

16.Act as building fire marshal, ensuring evacuation lists are current and that the visitors' log is used appropriately

17.Manage contracts for services, i.e., cleaning, gardening, window cleaning, etc.

18.Implement systems to ensure compliance with CQC regulations and standards

19.Lead the management of the clinical system, ensuring compliance with DPA18 and UK GDPR

20.Monitor and disseminate information on safety alerts and other pertinent information

21.Oversee the response to and resolution of all local IT issues

22.Actively encourage and promote the use of patient online services

23.Market the practice appropriately to ensure patient population is stable or increasing

24.Ensure staff implement the practice-wide approach to the management of all patient services matters

25.Identify and deliver team training where required

26.Manage the premises, including health and safety aspects, and undertake risk assessments, staff awareness and mandatory risk-management training

27.Support the management team in the compilation of practice reports and the practice development plan

28.Manage the patient complaints process and ensure that staff are fully conversant with the complaints procedure

29.Be an instrumental member of the general practice team

30.Be aware of duties and responsibilities regarding current legislation and adhere to practice policies and procedures on

31.Safeguarding Adults and Safeguarding Children

32.Undertake all mandatory training and induction programmes

33.Be the leader for the spectrum of clinical governance

34.Maintain a clean, tidy, effective working area at all times