Customer Services Administrator, UK

• No Agencies Please

Videndum is an international group principally serving customers in the "image capture and content creation" market. Videndum manufactures and distributes technically advanced products which give broadcasters, film studios, video production companies and independent content creators total confidence in the production equipment they depend upon to capture and share world class footage.

Our people are key to our future, and they are our number one priority. They make the difference not only by what they do, but by how they do it.

Role Summary:
Customer Services Administrator, UK
To ensure that our customers achieve the highest standards of service possible whilst achieving the correct level of sales for the accounts covered. Build strong working relationships with Warehouse, Finance, Purchasing, Marketing and Sales Teams internally, and Dealers and Customers externally.

Work Location:
Bury St Edmunds/Hybrid
-
3 days
a week
(after initial training period) in the office at
Bury St. Edmunds
.

Main Responsibilities and Tasks:

• To ensure all customer orders are dealt with in the prescribed time frame and format.
• To ensure all customer queries are dealt with speedily and accurately.
• Feed orders to finished goods warehouse operators, influencing their schedule and prioritization to ensure timely and complete order fulfilment
• To ensure that customers are kept up to date regarding any on-going communications / orders.
• To ensure that all returns are managed in line with company policies.
• To complete any other reasonable tasks as requested by all internal departments, including sales to ensure our service is 100%.
• To proactively manage the UK Salesforce (Consumer Care) functions offering great customer service to our end users.
• To embrace and grow product knowledge across all brands which fall under Videndum.

Our Benefits:

• Competitive Pay
• Salary Sacrifice Pension
• 25 Days Holidays + Bank Holidays
• Flexible Working Hours
• Enhanced Maternity and Paternity Benefits
• Employees Sharesave Scheme
• Volunteering Opportunities
• Fund Raising Events with our ESG programme - Action4Good
• Private Medical Insurance
• Life Assurance
• Free On-Site Parking and EV Charging
• And lots more Visit our Videndum Careers for more information.

Our goal is to create a gender and culturally diverse workforce as we believe this is critical to our success. We are committed to attracting, developing, growing and retaining a diverse workforce. Talk to us about your flexible working aspirations - we're open to flexible hours to fit around family commitments.

Knowledge and Skills:
Essential:

• Great interpersonal skills
• Good telephone manner
• Excellent organizational skills and ability to prioritise.
• Multi task / Flexible working attitude.
• Team player with the ability to work independently as required.
• A good knowledge of Microsoft Office (Excel & Word)
• A background in the photographic accessory industry would be an advantage
• ESG as a key performance measure within our business. We are looking for individuals who share our commitment to supporting our environment, our communities, promoting diversity and operating ethically in everything we do.

Videndum Mindset:
Our commitment is founded on a set of core values that form the Videndum Mindset:

• Exceptional Product Performance
• Customer Focus
• Leading a Fast Changing Market
• Global Capability
• Transparency, Integrity and Respect
• Environmental Consciousness

Health and Safety
is at the forefront of everything we do at Videndum:

All employees are expected to take care for their own health and safety and that of others who may be affected by their acts or omissions in accordance with the Company health and safety policy by using correct tools, processes and Personal protective equipment and not perform any function unless appropriately trained and authorised.

Our approach to diversity follows a strict policy of sourcing the best person for the role irrespective of race, gender, age, religion, sexual preference, or disability. Our Code of Conduct sets out an express prohibition on discrimination of any kind.

• Notice to recruitment agencies:

We appreciate your interest in assisting us in our search. Videndum engages outside agencies only under specific circumstances and we will approach you if we need your help. We ask that you do not contact management or hiring managers directly.