Medical Receptionist

We are seeking a receptionist & administrator to join our very busy practice of patients, ideally available for immediate start.

Full time, up to 37.5 hours per week and must be available for afternoon shifts (11am-7pm)

Please note only experienced GP receptionist should apply.

Receptionist to work between the hours of 8am and 7pm Monday to Friday. The successful candidate will need to be hard-working, flexible and enthusiastic. We are looking for a capable individual who is able to multi-task and work well under pressure.

You will need to be confident in manner, IT literate and have excellent communication skills with GP surgery administration experience. Duties will include all aspects of reception work along with the 'day to day' administration tasks that come with working in a busy GP surgery.

Job Title: Receptionist

Responsible to: Reception Manager

Accountable to: Practice Manager

Pay: Starting £12.41 p/h Depending on experience and responsibilities undertaken

Hours: TBA consisting of 5 x 7.5 hour shifts between 8am and 7pm

Job Summary:

Undertake general reception and administrative duties.

To receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way.

Provide general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone

Main Duties:

• Ensure an effective and efficient reception service is provided to patients and any other visitors to the practice
• Make appointments and check in patients on the computerised appointments system, maintaining an awareness of the partners' rota and prevailing conditions that could affect the optimum management of appointments.
• Using your own judgment and communication skills ensure that patients with no prior appointment but who need urgent consultation are seen in a logical and non-disruptive manner.
• Advise new patients of the registration process. Register patients appropriately, including the forwarding/receipt of patient's records and amendment and updating of patient details and direct to appropriate waiting area
• Take accurate messages, assessing their urgency, and passing on the information appropriately to doctors, nurses and other staff attached to the practice
• Prepare repeat prescriptions and record them on the computer following practice protocols, being aware of the restrictions applied to the controlled drugs issuing and collection procedures
• File and archive records, letters and reports
• Arrange appointments and transport for patients, including emergency transport arrangements
• Sort incoming and outgoing mail, emails and faxes as necessary
• Ensure timely and appropriate transportation or postage of samples/ specimens to hospital
• Use tact, diplomacy and care when dealing with patients who may be upset, including those who may react aggressively or abusively
• Provide IT support and troubleshooting for the practice.
• Receive payments from patients and record accurately in cash receipt books and provide receipts
• To undertake a variety of administrative tasks adhering to set practice protocols and to implement and initiate new policies where necessary
• Be aware of external organisations and their relationship with the practice e.g. Barnet Federation Hub and choose and book system
• Keep the reception office, records and waiting rooms tidy and undertake any other tasks which contribute to the smooth and efficient organisation of these areas
• Cover where necessary in the absence of other receptionists/administrators on sick or annual leave etc.
• Attend suitable training sessions or courses, approved by the Practice Manager, in order to enhance skills and knowledge including online training through Blue Stream Academy.
• Undertake general administrative duties.
• To undertake any other duties which may reasonably be delegated by the Partners and the Practice Manager

This job description is intended as a guide to the main duties of the post and may be subject to change in relation to the development of the service. Any changes made will be in consultation with the post holder.

PERSON SPECIFICATION

Essential:

• To have GCSEs Maths and English Grade C and above or equivalent
• Office administration knowledge and experience using Emis Web & Docman
• Excellent written and verbal communication skills, including the ability to draft correspondence
• Clear and legible handwriting
• Have a friendly, approachable demeanour
• Ability to record information accurately and correctly
• Ability to work under own initiative and as a member of a team member
• Ability to prioritise work to achieve deadlines.
• Ability to maintain a positive attitude to work demands
• Adaptable to change / Flexibility

Desirable

• Customer service or administration qualification
• Excellent keyboard skills

Job Types: Part-time, Permanent

Pay: From £12.41 per hour

Application question(s):

• Are you available to work 11am-7pm on Tuesdays, Wednesdays and Thursdays?

Work Location: In person