Communication & Engagement Executive

Reference 11275

Closing date 9/11/2025

Brand British Airways

Career area Head Office

Business area Operations, Planning & Strategy

Contract type Permanent Full Time

Location Waterside, British Airways Head Office, London

A career without limits

As the nation's flag carrier, we take great pride in connecting Britain with the world and the world with Britain.

It's something we've been doing for over 100 years, ever since we launched the world's first international scheduled air service between London and Paris.

This originality has been in our blood since day one. It's the spirit we share with the people that fly with us, our partners, and our colleagues.

So, whether you are a reassuring voice on the end of a phone, a smile at the door, under a wing keeping the turbines spinning or landing us gently in far-flung places, a job at British Airways is yours to make.

We know great things can happen when you're inspired to think big and bring your ambition to work every day, which is why, at British Airways the sky is never the limit.

The Role: Communications & Engagement Executive, Flight Operations

Are you a talented communicator with a passion for aviation?

British Airways Flight Operations is seeking a Communication and Engagement Executive to join our dynamic team.

In this pivotal role, you'll be the voice that connects our flight crew, Flight Operations and all our supporting operations teams. This role ensures everyone stays informed, engaged, and aligned with our mission of operational excellence. You'll craft compelling content across multiple channels, from digital platforms to face-to-face briefings, while fostering a culture of transparency and two-way dialogue.

What you'll do

• Create and deliver high-quality tactical, technical, and business-as-usual communications to large audiences.
• Translate complex operational and technical details into clear, engaging messages.
• Manage and update digital content across internal platforms, moderating activity and responding to colleague queries in real time.
• Plan and execute engagement initiatives, events, and recognition activities, including:
• Pilot forums
• Flight Operations roadshows
• Wellbeing campaigns.
• Monitor and evaluate the effectiveness of communications and engagement activities, using insights to improve impact.
• Identify and mitigate risks, supporting crisis communications when required.
• Work independently as the primary communicator within your directorate, while collaborating with the central communications team.

What you'll bring to the team is a strong ability to communicate effectively, both in writing and presenting verbally to wide ranging audiences. Proficiency in Microsoft Word, PowerPoint, Teams, Viva Engage, and various intranet tools is desirable, along with a positive and proactive approach, you'll demonstrate resilience even in the most demanding situations.

As our new team member you will be skilled at planning, prioritising and managing multiple projects with efficiency, whilst bringing creativity and flexibility to everything they do. Your collaborative nature helps you build strong relationships and influence stakeholders effectively. You also keep yourself well-informed about current affairs and maintain a keen awareness of both our internal environment and the wider business landscape.

Your experience

• Proven experience in crafting and executing communication plans aligned with business objectives.
• Skilled in creating engaging content and managing stakeholder relationships.
• Experience handling communications during sensitive or challenging situations.
• Ability to measure communication effectiveness and act on insights to improve outcomes.
• Proven history in aviation communications (internal and external) experience is welcomed

What we offer:

We believe that all the people who work with us should feel valued for the part they play. It's one of the reasons our rewards go far beyond a competitive salary.

From the day you join us, you'll get access to brilliant staff travel benefits including unlimited basic and premium standby tickets on British Airways flights. You'll also receive up to 30 discounted 'Hotline' airfares per year for yourself, friends, and family.

At British Airways you'll have the chance to take on new challenges and move forward in a way that feels right for you. We encourage all those who work for us to consider opportunities right across our business to help you develop and progress.

We never stand still, and we don't expect our people to either.

Inclusion & Diversity

At British Airways we all have a part to play in creating an inclusive place to work. Diverse representation among our people is really important to us and we recognise that all our colleagues are uniquely different and bring their own originality, creativity and identity to work.

Inclusion and diversity is a key driver of innovation and we're committed to creating a culture where everyone feels that they can be themselves. We're looking for people from all backgrounds and cultures to join us and be a part of our journey to become a Better BA as we continue to connect Britain with the world and the world with Britain.

PLEASE NOTE: This campaign may be closed early due to the volume of applications