Contract Co-ordinator

Liquidline is the fastest-growing commercial coffee solutions provider in the UK and Ireland—not that we're bragging Our customers are companies that take pride in offering quality refreshments to their employees and clients. Our success is built on outstanding customer service, hard work, and a strong team culture. We believe in delivering WOW experiences to both our customers and our valued employees. We are proud to be Great Place to Work certified, a testament to our dedication to fostering a culture of support, growth and development, as well as promoting well-being, and winning together. With our core company values—passion, thoughtfulness, responsiveness, innovation, and smart working—at the very heart of our business, we are committed to cultivating an environment that inspires excellence.

As Contract Co-ordinator, you will be part of a busy, supportive team dedicated to ensuring the flawless setup of customer contracts and installations. Your role demands a relentless drive to meet installation targets outlined in our forecasts. With a sharp focus on targets, you'll employ your sales and negotiation prowess to engage customers and secure installation bookings. Managing a demanding workload, you'll prioritise tasks while maintaining effective communication with both internal teams and external stakeholders. Organisational skills and resilience are integral when navigating complex schedules and processes, enhancing your ability to thrive amidst challenges to contribute to the team's success.

The Role

• Responsible for the on boarding of all installations through to a comprehensive account and client contract set up.
• Liaise closely with the Sales and Operations teams.
• Building and nurturing customer relationships being the first person of contact throughout the on-boarding process.
• Managing customer questions/queries around consumable pricing/contracts/updating equipment records and ensuring customer contact records are up to date.
• Management of all contract documentation including the agreements and there ongoing review.
• Project Management - managing the large-scale installation of machines UK wide.
• Working collaboratively with the Lease company to assist in the acceptance of finance.
• Driving additional sales of products and services as well as replacing ageing equipment and renewing leases.

What you will need in the role of Contract Co-ordinator

• A minimum of 12 months' experience within a deadline environment, managing projects on an individual task level.
• Working Knowledge of MS Office, in particular Outlook, Word, Teams, Excel to intermediate level
• Understanding of project management lifecycles.
• A proactive approach to problem solving
• Exceptional communication skills
• Organisational skills
• An ability to work under pressure
• Effective team working
• Ability to work using your own initiative
• Knowledge of Microsoft Office and CRM systems

What You Will Learn & What Liquidline Can Offer You
Being a part of Liquidline is more than just a job - it's a chance to grow, develop and thrive We are deeply invested in the success of our team and our comprehensive benefits package is designed to support, and reward our employees. The package includes, but is not limited too:

• 25 Days Annual Leave + Bank Holidays: Extra time off to rest and recharge.
• Long Service Annual Leave Entitlement & Buy/Sell Scheme: More flexibility for your time off needs.
• Candidate Referral Program: Help grow our team and earn rewards
• Company Bonus Scheme: Celebrate success with us.
• Enhanced Sick Pay: Supporting you when you need it most
• Enhanced Parental Leave: Comprehensive support for your family journey
• Salary Sacrifice Pension Scheme: Save for your future with ease.
• Life Assurance & Income Protection (UK Only): Peace of mind for you.
• HSF Health Plan: Access affordable healthcare.
• YuLife Wellbeing Platform: One stop shop for wellbeing, rewards and support.
• Employee Assistance Programme: Mental health support, virtual GP services and more.
• Menopause Support via Stella App: Tailored support for this stage of life.
• Lunch on Liquidline & Bi-Annual Conferences: Enjoy lunch on Liquidline, and Bi Annual company conferences.
• Liquidline is a fast-growing, family owned business that has expanded from 92 to over 300 employees since 2020.

With ambitious plans for the next five years, there's never been a better time to join us Our dynamic and innovative environment offers endless opportunities for personal and professional growth.We are proud to be an Equal Opportunities Employer, treating everyone with fairness, respect and appreciation. At Liquidline, we embrace diversity and value the unique experiences and perspectives of every individual. Together, we are always Winning Together