Client Manager

5 days ago

London Area, United Kingdom GradBay Full time £40,000 - £80,000 per year

Our client is on a mission to support young people as they explore and navigate their future careers. By leveraging innovative tools, digital solutions, and meaningful partnerships, they bridge the gap between education and employment. Their focus is on guiding students toward roles that align with their strengths while helping organisations connect with emerging talent that fits their long-term goals.

About the Role

This position sits within the Client Success team, where the primary responsibility is to deliver a high-quality, consultative service to a portfolio of employer clients. You'll be the key point of contact, ensuring campaigns stay on track, expectations are managed, and recruitment targets are met.

Key Responsibilities

Client Relationship & Campaign Oversight

  • Take ownership of a selection of client projects, managing all communication from planning through to completion
  • Lead weekly updates, performance tracking, and feedback sessions with clients
  • Handle candidate pipeline progress, address queries, and escalate any issues in a timely manner

Campaign Delivery & Performance

  • Design and execute effective attraction strategies to meet hiring needs
  • Maintain accurate and timely documentation, including reports, trackers, and campaign summaries
  • Evaluate outcomes and share insights at the end of each campaign

Collaboration & Teamwork

  • Coordinate with internal delivery teams to ensure adequate resourcing across all stages of the campaign
  • Monitor delivery performance, ensuring high standards in candidate quality, speed of delivery, and achievement of hiring targets

What We're Looking For:

Personal Attributes

  • A strong team collaborator with a proactive approach to achieving shared goals
  • Comfortable working independently, using initiative to overcome challenges
  • Clear and confident communicator across written and verbal formats
  • A self-motivated learner, committed to growing professionally and understanding the client's industry
  • Organised, reliable, and adaptable to changing demands
  • Quick to pick up new platforms and processes

Experience & Skills

  • Background in early talent recruitment, with full-cycle campaign delivery experience
  • Strong stakeholder management skills and client-facing confidence
  • Able to manage multiple projects simultaneously while maintaining high attention to detail
  • Skilled in time management, planning, and working across cross-functional teams
  • Comfortable working in fast-paced environments where priorities can shift quickly

Please apply now to find out more

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