Client Services Manager

2 weeks ago

London Area, United Kingdom Hop Talent Full time

My client is a fast-growing and innovative commercial property company, leading the way in managed office solutions across Central London. Headquartered in Farringdon, we offer an elevated service-led leasing experience for our clients.

We simplify the complexities of office leasing through a single monthly fee. Our model allows clients to focus on their core business and have a hands-off leasing experience.

The Role

We are looking for a proactive and personable
Client Services Manager
to oversee the operational delivery and ongoing support for our managed office clients. This role sits at the heart of our client experience and is key to ensuring smooth day-to-day management of their offices—from onboarding and invoicing to liaising with suppliers and resolving issues.

You'll act as the primary point of contact for your client portfolio, ensuring they receive exceptional service throughout their tenancy. The ideal candidate will have a strong customer service ethic, great attention to detail, and solid analytical and administrative skills.

Key Responsibilities

  • Manage a portfolio of client accounts and office spaces across Central London.
  • Oversee onboarding for new clients, coordinating with internal teams to ensure seamless office moves.
  • Prepare and manage monthly invoicing, including ongoing services and ad-hoc charges.
  • Act as liaison between clients and landlords, building managers, contractors, and other suppliers.
  • Resolve any day-to-day operational issues quickly and professionally.
  • Conduct regular office visits to maintain strong client relationships and ensure satisfaction.
  • Support continuous improvements in client services and internal processes.

What We're Looking For

Essential Experience & Skills:

  • Proven background in account management or client services, ideally in a property, workspace, or a serviced office environment.
  • Competent in bookkeeping or financial admin experience, particularly around invoicing.
  • Proactive approach to client relationships and balancing multiple stakeholders.
  • Strong customer service skills with a track record of client satisfaction.
  • Analytical mindset with the ability to interpret and manage office running costs.
  • Excellent organisation, multitasking, and problem-solving abilities.
  • High attention to detail and ability to work independently.

Why Join Us?

  • Be part of a dynamic and supportive team in a growing business and sector.
  • Work closely with a diverse portfolio of clients and gain hands-on property operations experience.
  • Play a key role in shaping our client experience for a growing company

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