Quality and Governance Lead

Overview

Join Us and Make a Difference

At Change Grow Live Norfolk, we're not just a leading national charity—we're a team of passionate individuals dedicated to transforming lives. We combine evidence-based practices with compassion to create services that empower individuals and that are deeply rooted in the local community.

Are you driven by the desire to make a tangible difference in people's lives? Do you have a passion for improving health outcomes and leading high-performing teams? If so, we want you to join our innovative and dedicated team

We're looking for a Governance, Quality & Performance Lead to joing our Lewisham team to support the delivery of a high-quality, effective, and diverse service. This is a key leadership role where you'll play a crucial part in helping us meet key performance indicators, achieving service targets, and ensuring we continue to develop and deliver services that truly meet the needs of our community.

Location: Lewisham

Hours: Full Time, 37.5 hours per week 

Full Time Salary Range: £44, £46, Based on full time hours, pro rata for part time) 

Allowance: £ Inner London Weighting pro rata

Contract Type: Fixed term until 31st March 2025

*Please note: Full-time hours at Change Grow Live are 37.5 hours per week. For part-time roles, the salary and payments will be pro rata based on contracted hours.

Responsibilities
About the role:

• Driving Quality and Performance Excellence: We are looking for someone who can build relationships with staff and has great coaching and training experience to improve quality and performance. You should have experience of and be able to create a learning and development culture that responds to changes in guidance and our communities so we can deliver excellence.
• Leading Quality Improvement: We are seeking someone who has a keen eye for detail, with a passion for quality improvement. You should have the ability to lead on systems to improve quality and develop best practice throughout the team to ensure the people we support receive a high-quality service.
• Coaching and Staff Development: We're excited to find someone who fosters team collaboration and empowerment, supporting and inspiring the team's growth while helping them develop new skills to deliver high-quality interventions. You should have experience of delivering training sessions, workshops and have great coaching experience.
• Collaboration Across Teams: We're eager to find someone who thrives in a team environment, who can cultivate strong relationships and collaborate with the Service Manager, wider CGL Teams and external partners to build seamless pathways and achieve positive outcomes for the people we support.
• Fostering a Learning Culture: We're in search of someone who can create a positive learning environment, underpinned by an ethos of openness and collaboration. You should be experienced in creating a learning culture that increases quality throughout the service and enhances our service users experience.

What We're Looking For:

• Proven Experience: Experience in governance, quality management, or performance monitoring within a health or social care setting.
• Quality Improvement Expertise: A passion for continuous improvement, with experience in creating and implementing quality improvement plans, audits, and reviews.
• Strong Leadership Skills: Experience managing and developing teams, helping staff gain the skills and confidence to deliver impactful interventions for diverse groups, including those with co-occurring conditions.
• Commitment to Learning & Development: A proactive approach in self-development, as well as supporting the growth and development of the team. This role will help shape the team's capabilities and ensure that all team members are equipped with the knowledge and skills needed to succeed.
• Adaptability and Flexibility: The role will involve working across different operational sites.  The successful candidate will need to be flexible and adaptable to changing needs, while still delivering the best possible service.

Why Join Us?

• Impactful Work: Your work will directly improve the lives of individuals seeking to achieve recovery, helping them take the first step toward a healthier future.
• Collaborative and Supportive Team: You'll work alongside a passionate team who are committed to making a difference. Together, we'll drive improvements and create a positive impact.
• Personal and Professional Development: We are committed to your growth You'll have access to ongoing training and development opportunities to further your career while making a significant difference in the community.
• Commitment to staff wellbeing: We offer a paid 'wellness' hour each week along with a 'wellness' hub and Employee Assist Programme.
• Refer a friend scheme: Through our 'Refer a friend scheme' you can receive vouchers if a candidate is successful in their application to Change Grow Live

Please refer to the attached Job Description for a comprehensive overview of the responsibilities and Person Specification. In your application, make sure to address how your experience and skills meet these requirements in the final section.

If this sounds like you and you would like to begin your journey with Change Grow Live, then we would love to talk to you. 

We reserve the right to close the vacancy early if we receive a high number of applications, so we encourage you to apply as soon as possible.

Salary Range (pro rata if part time)CGL points 40 to 42 (£44, £46,683.60)
ILW / OLW /FringeInner London Weighting (£4,133.14)
Closing Date9/11/2025
If you have any questions on this opportunity that you would like to talk through please contact us using the below details:Natalie Campbell |
 This post is subject to a Disclosure and Barring Service (DBS) check at an enhanced level.

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