Operations Manager

2 weeks ago

Shrewsbury SY PN, United Kingdom The Sabrina Boat Full time

Operations Manager

Location: Sabrina Boat Office, SY1 1PN

Salary: £31,000 per annum + Annual Bonus

Full-time | 45 hours per week (37.5 hours in off-season)

About the Role

We're looking for a proactive, highly organised Operations Manager to join our team and take a key leadership role in running all aspects of our business. This is a varied and rewarding position offering excellent career progression, hands-on management experience, and the chance to develop a broad range of business and hospitality skills.

Reporting directly to the business owner, you'll oversee daily operations across our office, front-of-house, and skipper teams, ensuring everything runs smoothly year-round. You'll also work closely with department managers to maintain high standards, improve systems, and help grow the business.

If you're passionate about hospitality, thrive in a dynamic environment, and enjoy leading teams — this could be the perfect next step in your career.

Key Responsibilities

  • Lead and manage day-to-day operations across all departments
  • Hold weekly meetings with FOH, office, and skipper managers
  • Ensure smooth delivery of all hospitality services and events
  • Manage business finances, including invoices, cash handling, and reconciliations
  • Create and manage staff rotas, ensuring optimal staffing levels and cost control
  • Oversee staff recruitment, onboarding, and performance management
  • Deliver or coordinate staff training and development initiatives
  • Handle HR administration including job descriptions, contracts, pay, and discipline
  • Manage product pricing, supplier relationships, and profit margins
  • Oversee marketing efforts including social media, signage, and promotions
  • Implement and maintain effective operational systems
  • Monitor and manage inventory and stock control (wet/dry stock, glassware, linen, etc.)
  • Process payroll accurately and on time
  • Support event planning and execution
  • Maintain EHO, first aid, and safety compliance
  • Build and nurture business partnerships and supplier relationships

What We're Looking For

  • Proven experience in hospitality management or a similar leadership role
  • Strong organisational, communication, and leadership skills
  • Hands-on, adaptable, and comfortable working in a fast-paced environment
  • Confident managing people, processes, and multiple priorities
  • A positive, professional, and approachable personality
  • Excellent attention to detail and a problem-solving mindset
  • Trustworthy, motivated, and able to work independently
  • A true team player with a passion for great service

Training & Support

We provide a structured training plan to ensure you gain a full understanding of our operations and the wider hospitality business. You'll receive all the support and resources you need before taking full ownership of the day-to-day running of the business.

Hours & Working Pattern

  • In-season (March–October): 45 hours per week, flexible schedule including evenings and weekends
  • Off-season (November–February): 37.5 hours per week, office-based
  • Encouraged to take annual leave during the winter period (November–February)

What We Offer

Competitive salary of £31,000 per annum

Annual performance-based bonus

Comprehensive on-the-job training

Valuable leadership and business management experience

The opportunity to shape and improve how the business operates

A supportive, friendly, and ambitious working environment

Job Type: Full-time

Pay: £31,000.00 per year

Benefits:

  • Company pension
  • Employee discount

Work Location: In person

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