Project Manager

Job Title: Project Manager

Location: Oswestry, Shropshire, United Kingdom

Employment Type: Full-time

Company: Specialist Network Operations (SNO)

About Us

Specialist Network Operations (SNO), founded in 2017, is a trusted authority in the monitoring and management of large-scale fibre optic networks. Created to support the rapid global growth of Open Access infrastructure, we deliver a comprehensive range of services that enable network operators to run, optimise, and manage their networks 24/7/365.

With teams based in both the UK and the US, SNO brings together exceptional talent, specialist tools, and deep operational expertise to ensure the networks we support remain highly available, resilient, and efficient.

Role Overview

As a Project Manager within our Programme and Project Management team, you will play a key role in delivering strategic, customer-facing, and internal improvement projects across the business. Based at our Oswestry office, you will work in a fast-paced environment, managing projects across multiple work streams and collaborating with customers and colleagues in the UK and the US.

This role requires a proactive, adaptable individual with a strong customer focus and the ability to balance scope, schedule, budget, and quality. You will also mentor junior project team members, contributing to a culture of continuous improvement and excellence.

Key Responsibilities

• Plan, organise, and manage projects from initiation through to completion, including internal initiatives, customer delivery projects, and cross-functional business transformation work.
• Collaborate with internal stakeholders to define scope, goals, and deliverables aligned to business strategy.
• Work closely with customers to understand requirements and translate them into actionable project outputs, delivering a world-class customer experience.
• Create detailed project plans including timelines, budgets, resource allocation, and critical path mapping.
• Coordinate internal teams and third-party vendors to ensure flawless execution.
• Monitor and report on progress, ensuring on-time, on-budget, and on-scope project delivery. Provide weekly and monthly status reporting to executive stakeholders and attend project review meetings.
• Manage project changes using established governance processes.
• Measure performance using appropriate project management tools and techniques.
• Identify and escalate risks or issues as required, while proactively driving solutions.
• Lead on risk management throughout the project lifecycle.
• Build and maintain strong relationships with vendors, partners, and customers.
• Produce and maintain comprehensive project documentation, including lessons learned.
• Mentor and coach junior project managers, fostering a culture of leadership, customer-first thinking, and continuous improvement.

Essential Requirements

• 5+ years' proven experience as a Project Manager or in a similar role within IT, telecoms, or fibre networks.
• Strong understanding of project management methodologies and tools, with a recognised qualification (APM PMQ, PRINCE2, Agile, or equivalent).
• Excellent written and verbal communication skills, with the ability to engage confidently at both executive and operational levels.
• Demonstrable leadership qualities and team coordination skills.
• Proven ability to manage multiple concurrent projects across varied business functions.
• Strong problem-solving skills and attention to detail, with a forward-thinking and proactive approach.
• Strong commercial awareness, including experience managing vendors and third-party suppliers.
• Evidence of delivering projects within scope, time, budget, and quality constraints.

Desirable Skills & Experience

• Qualifications in IT, ITIL, or fibre networking (optical, routing, switching).
• Experience delivering large-scale network or infrastructure projects across multiple sites.
• Background in high-growth or fast-paced operational environments.
• Experience contributing to or developing organisational frameworks, policies, or processes.

Benefits

• Competitive salary
• 22 days' holiday plus bank holidays (rising to 25 days)
• Company health insurance

Professional development and training opportunities

If you think you're a great fit for this role, we'd love to hear from you

Job Types: Full-time, Permanent

Pay: Up to £50,000.00 per year

Benefits:

• Company pension
• On-site parking
• Private medical insurance

Experience:

• Project Management: 8 years (required)

Work Location: In person