IT Support Analyst

Northampton

Ref: VA3298

#OFE

Benefits

• Competitive salary plus performance related bonus
• 29 days holiday including public holidays plus additional days with service
• ​Pension contributions
• ​Referral bonus scheme
• ​Enhanced parental leave
• ​Enhanced sick pay
• Wagestream—a Financial Wellbeing app giving you ultimate pay control Get paid when you want, save monthly, enjoy shopping discounts, explore your benefits, and even connect with a financial coach.
• ​Talk to us about flexible working
• ​VIP Awards – colleague recognition scheme
• Cycle to work scheme​
• Benefits App – virtual GP appointments, employee assistance programme (EAP), cycle to work, high street discounts, discounted vehicle maintenance & repairs and so much more
  
• ​Steer Academy provides accredited ongoing training – paid for by the business
• ​Opportunities for career progression

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About Us

Steer Automotive Group is an award-winning, fast-growing business with over 160 sites and nearly 4,000 employees. We are committed to delivering exceptional service and quality repairs, with technology playing a crucial role in our growth and innovation. As we strive to build a best-in-class technology function, we are seeking a dynamic IT Support Analyst to join our team. If you have a growth mindset and a passion for technology, this is an exciting opportunity to contribute to our success.

​Role Overview

As an IT Support Analyst at Steer Automotive Group, you will be a key player in ensuring the smooth operation of our IT systems. Based at our head office, you will provide essential support to colleagues across the organisation. This role requires a strong customer service mindset, attention to detail, and excellent organisational and communication skills.

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Key Responsibilities

• Respond to IT-related telephone calls and emails from Steer colleagues, providing timely and effective support.
• Use the Steer Service Management system to log and resolve IT requests within agreed targets.
• Administer the Microsoft Estate and other key business systems.
• Monitor and manage IT requests, coordinate projects, handle IT procurement requests, and oversee IT security administration.
• Oversee the Moves, Additions, Deletions, and Changes (MADC) process, including setting up new users on Microsoft 365.
• Monitor internal IT mailboxes and respond to colleague requests and automated alerts using the IT Service Management tool.
• Collaborate with third-party technology and support providers across applications, infrastructure, networking, and telephony.
• Maintain and update the IT SharePoint page, share best practices, and contribute to our technology knowledge database.
• Support field-based IT Engineers with IT needs, scheduling, and colleague communications.
• Assist with purchasing IT equipment and managing the procurement process.
• Provide general help and advice to users, utilizing remote desktop tools.

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Qualifications and Skills

• A-Level or equivalent qualification in technology, or suitable experience delivering support in a similar technology-driven organisation.
• Familiarity with ITIL, with a foundation-level qualification or above preferred.
• Experience in IT administration of Microsoft-based systems and other key business systems.
• Strong customer service orientation, with the ability to work effectively in a demanding stakeholder environment, including director-level interactions.
• Excellent attention to detail and organisational skills.
• Proficiency in Microsoft Office, particularly Excel.
• Strong written and verbal communication skills.
• Knowledge of automotive repair systems like Autoflow or Audatex is an advantage.

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Why Join Us?

• Be part of a rapidly expanding company with opportunities for career growth.
• Work in a dynamic, innovative environment where your contributions make a real impact.
• Competitive salary and benefits package.

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If you are passionate about technology and dedicated to providing excellent support, apply today to join Steer Automotive Group as an IT Support Analyst