Administration Associate

Administration Associate

Salary
: £25,200 per annum, plus company benefits

Location
: Darwin House, Leeds Valley Park, Savannah Way, LS10 1AB Leeds

Candidates must live within a one-hour commute of the office in Leeds.

Contract
: Permanent, full time

Shifts
: 37.5 hours per week, Monday-Friday 9am-5:30pm with a 1-hour unpaid break

Work model
: Fully onsite

Williams Lea seeks an Administration Associate to join our team

Williams Lea is a leading global provider of business-critical support services, known for delivering efficient, technology-enabled solutions to blue-chip clients in investment banks, law firms, and professional services firms. With nearly 7,000 employees worldwide, we focus on providing high-quality, customer-focused services across complex, highly regulated environments.

Purpose of the Role

The
Administration Associate
provides comprehensive administrative support to our global private equity firm. This may include tasks such as document management, reservations, data entry, content management, and communications.
The ideal candidate will be proficient in Concur Expense.

Key Responsibilities

• Utilize appropriate tracking systems and software to manage all administrative support tasks effectively
• Assess job requests thoroughly to ensure tasks are completed accurately throughout their lifecycle
• Provide administrative support in areas such as answering phone lines, offering customer service, editing documents for communications, memos, and presentations, entering data (e.g., expenses, time, other), creating reservations and managing schedules (e.g., meetings, conference rooms, A/V, hospitality, travel, concierge services), managing content/assets, conducting research, and supporting high-volume mail distribution
• Follow established procedures, standards, and formats to ensure all administrative requests are fulfilled to client satisfaction
• Communicate with team members, supervisors, or clients regarding any concerns related to job tasks or deadlines
• Meet contracted service delivery deadlines for clients
• Troubleshoot basic software or hardware issues as needed
• Foster a proactive environment focused on continuous service improvement and building strong client relationships
• Perform quality assurance reviews on the work of others, as requested
• Adhere to company policies, as well as client-specific policies
• Use equipment and supplies in a cost-effective manner

Qualifications

• High school diploma or equivalent
• A minimum of one year of administrative support experience, ideally in a legal, banking, or large corporate environment
• Proficient in Microsoft Office Suite (Word, Excel, PowerPoint) with strong keyboarding and typing skills

Personal Attributes

• Familiarity with software programs commonly used in administrative support roles, particularly Concur
• Strong attention to detail with the ability to manage multiple projects simultaneously
• Excellent organizational skills and the ability to meet deadlines
• Ability to handle sensitive and/or confidential documents and information with discretion
• Sound judgment to make decisions that align with business needs and policies
• Strong problem-solving skills, with the understanding of when to escalate issues to a supervisory level
• Ability to maintain professionalism and composure when facing immediate deadlines
• Capacity to work both independently and collaboratively within a team
• Adaptability to a fast-paced work environment
• Effective verbal and written communication skills, maintaining professionalism at all times
• Proficiency in using equipment, technology, software, and hardware required to perform job functions
• Self-motivated with a positive attitude
• Demonstrated customer service skills to establish, maintain, and enhance client relationships

Rewards and Benefits

We believe in supporting our employees in both their professional and personal lives. As part of our commitment to your well-being, we offer a comprehensive benefits package, including but not limited to:

• 25 days holiday, plus bank holidays(pro-rata for part time roles)
• Salary sacrifice schemes, retail vouchers – including our TechScheme which can be used on a range of gadgets such as Smart TV's, laptops and computers or household appliances.
• Life Assurance
• Private Medical Insurance
• Dental Insurance
• Health Assessments
• Cycle-to-work scheme
• Discounted gym memberships
• Referral Scheme

You will also have the opportunity to work for a global employer who is dedicated to offering each and every employee an enjoyable, challenging and rewarding career with future career development prospects

Equality and Diversity

The Company values the differences that a diverse workforce brings to the organisation and will not discriminate because of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race (which includes colour, nationality and ethnic or national origins), religion or belief, sex or sexual orientation (each of these being a "protected characteristic" in discrimination law). It will not discriminate because of any other irrelevant factor and will build a culture that values openness, fairness and transparency.

If you have a disability and would prefer to apply in a different format or would like to make a reasonable adjustment to enable you to make an interview please contact us at (we do not accept applications to this email address).

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