Associate Technical Specialist

2 weeks ago

Leeds, Leeds, United Kingdom Falx Full time £25,000 - £40,000 per year

Title:
Associate Technical Specialist (Service Desk Engineer)

Location:
Leeds (Office Based)

Company:
Falx Group

Falx Group is looking for a motivated
Associate Technical Specialist
to join our growing team in Leeds. This role is ideal for someone who wants to develop a strong technical foundation and progress into specialist engineering or cyber security roles. We invest heavily in training, certification, and ongoing development for every team member.

About the Role

You will act as the first point of contact for technical issues across our client environments. Your focus will be on resolving queries quickly and professionally, ensuring a smooth experience for end-users. This role also serves as a development pathway into our specialist technical and cyber security teams.

What You Will Do

  • Serve as the primary responder to Service Desk tickets, providing initial diagnosis and triage.
  • Diagnose and resolve common technical issues, or escalate effectively where needed.
  • Work within defined SLAs and KPIs to deliver reliable support.
  • Maintain and update technical documentation and internal knowledge bases.
  • Carry out routine system administration and proactive environment monitoring.
  • Support engineering and consulting teams during periods of lower service desk demand.
  • Engage in continuous technical development through structured training and mentorship.

What You'll Bring

  • Experience providing technical support within a structured service environment.
  • Core understanding of IT domains (through roles, certifications, or study) such as End-User Computing, Microsoft 365, Basic Networking, and Active Directory / Entra ID administration.
  • Strong troubleshooting and analytical skills, with a methodical approach to resolving issues.
  • Clear and confident verbal and written communication skills.
  • Exposure to RMM tools, client management platforms, and automation technologies.

Your Career Pathway

This role provides a clear progression route into specialist technical teams, senior engineering roles, and cyber security domains. You will develop the foundational capabilities required to move into higher-tier responsibilities, supported by:

  • Dedicated mentorship
  • Funded training and certification pathways
  • Structured career progression planning

Why Join Us

  • Direct pathway into cyber security and advanced technical roles
  • Investment in your professional development from day one
  • A culture centred on learning, ownership, and technical excellence
  • Private healthcare
  • Fully funded training and conference time
  • Certifications allowance
  • Additional day annual leave on Birthday and voucher
  • Employee benefits portal

About Falx Group

Falx is a modern technical consultancy based in England, working with clients in the UK and internationally. We combine deep engineering capability with specialist cyber security expertise, helping organisations align their technology decisions with real business outcomes. We work with a range of clients, including fintechs, financial services firms, and global enterprises.

We operate as a high-performance, cloud-native team where autonomy, ownership, and continuous learning are expected and supported. Every person at Falx has a clear pathway to grow into advanced technical and security roles.

  • Financial Technical Specialist

    2 days ago

    Leeds, Leeds, United Kingdom UK Regulators' Network Full time

    Financial Conduct AuthorityRegulating financial services firms and financial markets in the UK, Requirements of the roleAbout The FCAThe FCA regulates the conduct of 45,000 firms in the UK to ensure our financial markets are honest, fair and competitive. Follow this link to find out more About the FCA.At CIARA, we work at pace to drive growth and deliver for...

  • Senior Technical Specialist

    4 days ago

    Leeds, Leeds, United Kingdom Liberty Global Full time £40,000 - £80,000 per year

    We're looking for a Senior Technical Specialist to join our team based in Bradford (BD4). This is a hybrid position, with a requirement to work from the office at least two days per week. The role is offered on a 12-month fixed-term contract.We are currently looking for a Senior Technical Specialist to serve as the primary technical authority for one of our...

  • Freelance Technical SEO Specialist

    2 days ago

    Leeds, Leeds, United Kingdom Ponderosa Agency Full time

    Freelance Technical SEO SpecialistLeeds, hybrid working, 2 days per week in the office2 to 3 month contract • 3 days per week • £250 to £300 per dayWe're looking for an experiencedTechnical SEO specialistto join Ponderosa on a freelance basis to support the delivery of technical SEO projects across a range of clients.You'll work closely with ourHead of...

  • Technical Compliance Specialist

    2 weeks ago

    Leeds, Leeds, United Kingdom Leo Vegas Full time £55,000 - £85,000 per year

    ABOUT THE ROLEAs a Technical Compliance Specialist you'll join a team of all rounders from various backgrounds who share a unique passion for technology and compliance. You'll work across a variety of products and jurisdictions, helping to ensure compliance with the applicable laws, regulations and guidelines.Reporting to the Senior Technical Compliance...

  • Financial Services Technical Specialist

    2 weeks ago

    Leeds, Leeds, United Kingdom UK Regulators' Network Full time £80,000 - £100,000 per year

    Financial Conduct AuthorityRegulating financial services firms and financial markets in the UK, Requirements of the roleThe FCA regulates the conduct of 45,000 firms in the UK to ensure our financial markets are honest, fair and competitive. Follow this link to find out more About the FCA.At CIARA, we work at pace to drive growth and deliver for retail...

  • Technical Application Specialist

    2 weeks ago

    Leeds, Leeds, United Kingdom Lloyds Banking Group Full time £80,000 per year

    JOB TITLE:Technical Application SpecialistSALARY:£ £78,810LOCATION:LeedsHOURS:Full timeWORKING PATTERN:Hybrid, 40% (or two days) in our Leeds officeAbout this opportunity…Lloyds Banking Group provides an outstanding environment conducive to thriving and making a genuine impact. As a Technical Application Specialist focusing on the Power Platform, you...

  • Associate Medical Sales Specialist

    4 days ago

    Leeds, Leeds, United Kingdom Calibre8 Recruitment Ltd Full time £30,000 - £45,000 per year

    CALLING ALL PHYSICIAN ASSOCIATES, PHYSIOTHERAPISTS AND BIOSCIENCE GRADUATES WHO WANT TO GET INTO MEDICAL DEVICE SALESPosition:Associate Medical Sales Specialist - Fantastic career opportunity with incredible future earning potential - No Sponsorship Offered SorryTerritory:Northeast of England (but there is a lot of work in the lower Northeast, hence they...

  • Life Insurance Technical Specialist

    2 days ago

    Leeds, Leeds, United Kingdom UK Regulators' Network Full time

    Financial Conduct AuthorityRegulating financial services firms and financial markets in the UK, Requirements of the roleAbout The FCA And TeamWe regulate financial services firms in the UK, to keep financial markets fair, thriving and effective. By joining us, you'll play a key part in protecting consumers, driving economic growth, and shaping the future of...

  • Associate/Senior Associate

    1 week ago

    Leeds, Leeds, United Kingdom Gowling WLG Full time £40,000 - £80,000 per year

    DescriptionWe are looking for an Associate or a Senior Associate to join our Housing Development and Regeneration team based in LeedsAbout the teamThe Housing Development and Regeneration team, one of the top teams in the country, sits within our Real Estate Group, the third largest Real Estate practice in the UK.The team comprises 12 partners, supported by...

  • Associate/Senior Associate

    2 days ago

    Leeds, Leeds, United Kingdom Eversheds Sutherland Full time

    We are Eversheds Sutherland, a global law firm, with more than 5,000 people across over 30 countries. We're full-service with deep niche and sector experience. Whatever challenge, wherever in the world, we're equipped and ready to meet it. We live our values, we're purposeful and purpose-led. So although the world is fast-moving and rapidly changing, we see...