Senior Event Manager

Explore our very big world
As a world-class leader in the travel and hospitality industry, there's no better place than Marriott Hotels to make your mark. Joining us means stepping into a role where you bring people together, create memorable experiences, and play a key part in delivering exceptional events that guests remember for a lifetime.

Here, your personality and ideas are valued just as much as your professionalism. You'll collaborate with talented people across the hotel, build meaningful relationships with customers, and gain experience that opens doors to countless career paths. If you have a natural ability to communicate, coordinate, and create outstanding experiences, we welcome you to join our global family.

The impact you'll make
Behind every seamless meeting, unforgettable celebration, and successful conference is a dedicated professional ensuring every detail is executed flawlessly. As part of our Sales team, you will help keep the business growing by preparing all event documentation, coordinating operational details, and supporting sales efforts to ensure a consistent, high-quality experience from planning through post-event.

Your expertise will help maximize revenue, elevate customer satisfaction, and ensure our guests return time after time for events that exceed expectations.

What You'll Do
Event Planning & Coordination

• Prepare all event documentation and coordinate with Sales, hotel departments, and customers to ensure consistent, high-level service throughout all phases of events.
• Act as liaison between Sales and the customer throughout the full event lifecycle (pre-event, event, post-event).
• Lead pre-event and post-event meetings for assigned groups.
• Identify operational challenges and collaborate with staff and customers to develop solutions.
• Manage group room blocks and meeting space allocations.
• Recognize opportunities to upsell enhancements and services to maximize revenue and elevate event experiences.
• Manage customer budgets to balance revenue goals with client needs.
• Support and act on behalf of the Hotel Sales Leader/General Manager regarding events in their absence.

Operational & Administrative Excellence

• Check figures, reconciliations, postings, and documents for accuracy.
• Organise, secure, and maintain files, financial records, and event documentation.
• Classify and summarize financial data using journals, ledgers, and spreadsheets.
• Prepare, review, reconcile, and issue customer bills, invoices, and event statements.
• Adhere to all standards, policies, and procedures, including event, financial, and operational SOPs.
• Celebrate team success and recognize contributions.
• Maintain confidentiality and protect guest and associate information.

Customer Service & Experience

• Greet customers during events and ensure smooth hand-off to Event Operations.
• Interact with guests to gather feedback on product quality and service levels.
• Handle guest problems, complaints, and requests with professionalism.
• Follow up with customers post-event to ensure satisfaction and identify future opportunities.
• Strive to continuously improve service delivery and guest satisfaction.

Team Development & Leadership

• Identify training opportunities and strategize to accomplish development goals.
• Support the development, mentoring, and coaching of associates.
• Assist with interviewing and hiring hourly associates.
• Provide constructive coaching, manage conflict effectively, and promote a productive work environment.
• Utilize Labor Management Systems for scheduling and attendance tracking.
• Ensure adherence to EEO and AA policies.

What We're Looking For

• A positive outlook and team-first attitude
• Strong communication and problem-solving skills
• Exceptional attention to detail
• Proficiency in Microsoft Office with advanced Excel skills
• Ability to manage multiple projects, customers, and deadlines
• Previous experience in event management or a related area (preferred)

Candidate profile
Education & Experience

• High school diploma or GED; 2 years of experience in event management or a related professional area

OR

• 2-year degree in Hospitality, Hotel & Restaurant Management, Business Administration, or related major; 1 year of relevant experience

You're welcomed here
Our highest priority is making you feel as welcome as our guests. We value the unique contributions you bring and appreciate the impact you make every day. At Marriott, you'll find belonging, opportunity, and the chance to grow your career in meaningful ways.

Marriott International is an equal opportunity employer
committed to hiring a diverse workforce and sustaining an inclusive culture. We do not discriminate on the basis of disability, veteran status, or any other protected basis under federal, state, or local laws.