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Customer Service Advisor

2 weeks ago

York YO TL, United Kingdom Student Castle Full time £13,332 - £20,000 per year

Job Title: Customer Service Advisor (10 months FTC)

Location: SC York

Shifts: Wednesday 1pm-5pm, Thursday - Friday 8am-5pm / Could vary at times depending on cover and summer period

Hours: 20 hours/ week, 3 days Wednesday – Friday

Line Manager: Property Manager

Main duties will include:

  • Answering student queries by telephone, email, letter or in person or directing queries to the relevant member of the management team

  • Handling all manners of enquiries: from students, parents, universities and stakeholders in the business.

  • Being accountable for timely responsiveness and taking appropriate action when receiving feedback from students, resolving customer issues at the time or referring them to management via the appropriate channels

  • Distributing post and managing student parcel pick-up system

  • Front-of-house and reception duties

  • Preparing written correspondence as requested by other members of the management team

  • Receiving student payments

  • Assisting Property Manager in administrative actions required for all aspects of financial control including –

  • Credit control

  • Reconciling staff expenses

  • Daily cash and card banking reconciliation

  • Petty cash reconciliation

  • Updating booking system with payments received or further charges

  • Invoice reconciliation and payment request

  • Ordering new office, cleaning and maintenance supplies

  • Preparing arrival packs for new residents

  • Publishing and distributing signage for notice boards around scheme

  • Checking returned licence acceptances ensuring all relevant documents have been received

  • Perform room viewings for potential new residents

  • Assisting the Assistant Scheme Manager with administrative tasks as required

  • Work with the marketing team to actively promote and explore new marketing avenues
    • Organising social events on site, monitoring social media and updating our social media streams Other Duties

  • Assist with ad hoc requests as necessary for business needs especially at peak times such as student move in and move out weekends

  • Perform and document regular inspections of resident's flats

  • Monitoring social media and updating our social media streams

  • Receiving student payments

  • Preparing written correspondence as requested by other members of management team

  • Publishing and distributing signage for notice boards around the scheme

  • Work with the marketing team to actively promote and explore new marketing avenues

Job Type: Part-time

Pay: Up to £13,332.82 per year

Benefits:

  • Health & wellbeing programme
  • Life insurance
  • On-site parking
  • Sick pay

Experience:

  • Customer service: 2 years (preferred)

Work Location: In person