Customer Service Advisor

HEAD OFFICE

Customer Service Advisor

**Customer Service Advisor**

**York Hospital | Ward | bank | part time.**

**£12.00 per hour dependent on experience**

**0 hours per week**

We are currently looking for a Customer Services Advisor to join our team on the ward in our York Hospital.

You’ll love your career at Nuffield Health. Our unique approach to connected healthcare brings great advantages to our members and patients. And it creates amazing opportunities for you to find professional fulfilment. Across hospitals, Fitness and Wellbeing Clubs, and specialist services including physiotherapy, we offer total, personalised health and wellbeing. What’s more, as Britain’s largest not for profit healthcare provider, we invest every penny in services and staff. So we offer more time and scope for you to make a difference.

As a Customer Services Advisor, you’ll provide vital support. Your varied responsibilities will range from handling enquiries and queries, to providing a friendly efficient reception service, which involves customer contact both face to face and on the telephone, and provides advice within remit of role, admit patients to the department and make straightforward appointment bookings and amendments.

You will also provide support and general assistance to other areas within the multidisciplinary team as necessary and ensure all data/information is entered, modified, maintained and presented accurately and efficiently using the appropriate electronic or manual system and format.

You will need to be a confident and customer-focused communicator with the ability to manage, appraise and interpret the right data, and to present it in a timely and professional manner. You will have good IT and keyboard skills. Experience within an administrative or customer facing environment would be a real advantage.

**Helping you feel good.**

We want you to love coming to work, feeling healthy, happy and valued. That’s why we’ve developed a benefits package with you in mind. This includes holiday in line with the working time directive, access to our pension scheme and discounted gym membership at £15.00 a month.

Working on the bank means you are not contracted to a set number of hours per week but instead work on an ad-hoc basis to suit the needs of the business and your availability.

**Nuffield Health York Hospital**

Nuffield Health York Hospital opened in 2004 and we provide a comprehensive range of private healthcare services, our areas of specialty include cosmetic surgery, male and female health and spinal care and our facilities and high standards of care make Nuffield Health York Hospital, one of the leading providers of private healthcare in the area. We have also received a “Good” rating from the CQC.

**Join Nuffield Health and create the future you want, today**

**It starts with you.**
- LocationYork - North Yorkshire
- Contract typeBank
- ReferenceJR0073857

REWARDS & BENEFITS

Helping you be and feel your best.

Annual Leave

25 days + Bank Holidays, increasing to 27 days after 5 years and to 30 days after 10 years of service.

Nuffield Health Healthcare Plan

Membership is free for employees and you can add partner and dependants at your own cost.

Financial Wellbeing

A range of employee benefits through a Financial Wellbeing provider - including affordable loans repaid through salary, access to your pay when you need it, simple savings, a government Help to Save scheme and money insights.

Cycle to Work Scheme

Save money, get fit and reduce your carbon footprint by taking advantage of this tax-efficient scheme to get a new bike.

Gym Membership

Free membership to any Nuffield Health gym, plus discounted memberships for family members.

Online GP

Discounted access to secure video and telephone GP consultations and a suite of healthcare management tools, provided by digital healthcare company Doctor Care Anywhere.