Delivery Manager

Details
Reference number

436504

Salary

£34,123 - £48,561

London £36,824-£48,561

National £34,123-£45,831. Please ensure that you read the Pay and Reward information for civil service and internal colleagues before applying.

A Civil Service Pension with an employer contribution of 28.97%

GBP

Job grade

Higher Executive Officer

Level 2a

Contract type

Permanent

Business area

OFGEM - Eserve - Digital Delivery team

Type of role

Digital

Information Technology

Project Delivery

Working pattern

Flexible working, Full-time

Number of jobs available

1

Contents

• Location
• About the job
• Benefits
• Things you need to know
• Apply and further information

Location

Successful candidates may be based in any of our office locations – Cardiff, Glasgow, or London. We especially welcome applicants from Cardiff and Glasgow.

About the job
Job summary

Ofgem is Great Britain's independent energy regulator. We're at the forefront of change across the energy sector, driving toward Net Zero whilst protecting energy consumers - especially vulnerable people.

Ofgem's Delivery & Schemes division administers government renewable energy support schemes, ensuring efficiency, assurance and value for money for UK consumers. With teams across the UK, we operate in a dynamic environment with an ambitious programme of work ahead.

We're looking for a talented Delivery Manager with experience in Agile and scrum management. Reporting to a Principal Delivery Manager, you'll join multidisciplinary teams to deliver technical transformation, new digital products and services and improved policies and processes. Working closely with Product Managers, you'll drive successful project and product delivery.

Beyond your core responsibilities, you'll have opportunities to develop your knowledge and shape how we deliver projects by introducing new ideas and approaches. The ideal candidate will bring good project management experience and a pragmatic balance between governance and flexibility.

This is an exciting chance to join a motivated team delivering strategically important work for the energy sector. You'll need to work at pace, adapt to changing priorities and collaborate across diverse disciplines. We use Agile tools to manage fast-moving workstreams.

Read on and find out more.

Job description

Key Responsibilities

• Provide clear leadership and direction on the delivery aspects of a project or product.
• Deliver projects and services using Agile methodologies, leading and co-ordinating agile ceremonies.
• Coach and mentor team members in agile practices to apply the most. appropriate agile methods and techniques for delivery, while helping the team measure and evaluate outcomes.
• Support improvement of the efficiency and effectiveness of the multi-disciplinary delivery team(s).
• Maintain and define the roadmap and project plan, use data to inform planning decisions and manage internal and external dependencies.
• Protect the project team from outside distraction, identify blockers and make sure the team collaborates, communicates and focuses on mutually agreed priorities.
• Actively address project and product risks and issues, escalate as required and remove barriers to delivery.
• Support project governance and contribute to a range of documentation that may include presentations, briefings, business cases, roadmaps, contracts etc.
• Identify and communicate team resource needs to resource managers at governance forums to ensure appropriate level of team resource and skills for successful delivery.
• Ensure project delivery in line with GDS standards through different phases of the delivery lifecycle.
• Establish strong stakeholder relationships and manage expectations both internally and externally.
• Monitor project budget reporting and understand how delivery impacts costs and budgets.
• Follow and understand Ofgem procurement processes and act as point of contact for contracted suppliers.

Key Outputs and Deliverables

• Continuous Improvement and Innovation: Delivery practices are regularly reviewed and improved to enhance delivery effectiveness and team performance.
• Frequent, Iterative Delivery: Products and services are delivered incrementally and iteratively to maximise value for money.
• Effective Governance and Agile Practice: Governance structures and agile ceremonies (e.g. sprint planning, retrospectives, showcases) are embedded and consistently drive team alignment, transparency, and continuous improvement.
• High-Performing, Motivated Teams: Teams are engaged, collaborative, and consistently meet delivery and organisational objectives.
• Clear, Transparent Delivery Plans: Project and product delivery schedules, milestones, and roadmaps are well-defined, communicated, and continuously updated, with risks, issues, dependencies, and decisions actively tracked and managed.
• Strong Stakeholder Engagement: Stakeholders are well-informed, expectations are managed effectively and delivery decisions are made transparently.
• Effective Communication Across Functions: Clear and timely communication across delivery teams, technical colleagues, and business stakeholders to ensure alignment and shared understanding.

Person specification

Essential Criteria

• Experience in delivering software projects or products with at least one scrum team using an Agile framework. (Lead criteria)
• Strong interpersonal and communication skills with the ability to manage internal and external stakeholders and motivate project or product teams. (Lead criteria)
• Experience in roadmap definition, project planning and managing project risks, issues and dependencies to support project decision-making.
• Experience in budget management.
• Comfortable using delivery management tools, and an ability to learn and adapt to new tools & techniques, e.g. Azure DevOps.
• A recognised Agile qualification e.g. Certified Scrum Master, or equivalent experience. Formal certification is not mandatory if you can demonstrate practical experience.

Desirable Criteria

• Experience in a policy and/or legislative environment.
• Knowledge of energy industry and renewable energy support schemes.
• Contract management skills.
• Government Digital Service (or equivalent) experience.

Behaviours

We'll assess you against these behaviours during the selection process:

• Changing and Improving
• Leadership
• Delivering at Pace

Benefits

Alongside your salary of £34,123, OFGEM contributes £9,885 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides.

Ofgem can offer you a comprehensive and competitive benefits package which includes; 30 days annual leave after 2 years; Excellent training and development opportunities; The opportunity to join the generous Civil Service pension which also includes a valuable range of benefits; hybrid working (currently 1 day a week in the office but this is kept under review), flexible working hours and family friendly policies. Plus lots of other benefits including clean and bright offices based centrally, engaged networks and teams and an opportunity to contribute to our ambitious and important targets of establishing a Net Zero energy system by 2050. This exciting blend of professional challenge and personal reward identifies career opportunities at Ofgem as something to get excited about.

Things you need to know
Selection process details

This vacancy is using Success Profiles , and will assess your Behaviours and Experience.

When you press the 'Apply now' button, you will be directed to a Civil Service test – guidance for this can be found here Civil Service online tests - GOV.UK ). The test you are due to take is not timed and you can complete it at your own pace. Upon passing the test, you will be asked to complete personal details (not seen by the sift panel) and upload a copy of your anonymised CV.

You will then be asked to provide a 750 word 'personal statement' evidencing how you meet the essential criteria listed in the role profile. Please ensure you demonstrate clearly, within your supporting statement, how you meet each of the criteria listed in the role profile.

Artificial Intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance for more information on appropriate and inappropriate use.

The personal information we have collected from you will be shared with Cifas who will use it to prevent fraud, other unlawful or dishonest conduct, malpractice, and other seriously improper conduct. If any of these are detected, you could be refused certain services or employment. Your personal information will also be used to verify your identity. Further details of how your information will be used by us and Cifas, and your data protection rights, can be found by [].

Feedback will only be provided if you attend an interview or assessment.

Security

Successful candidates must undergo a criminal record check.

People working with government assets must complete baseline personnel security standard (opens in new window) checks.

Nationality requirements

This job is broadly open to the following groups:

• UK nationals
• nationals of the Republic of Ireland
• nationals of Commonwealth countries who have the right to work in the UK
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS)
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
• individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
• Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service

Further information on nationality requirements

Working for the Civil Service

The Civil Service Code sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles .

The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.

The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.

Diversity and Inclusion

The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the Civil Service People Plan and the Civil Service Diversity and Inclusion Strategy .

Apply and further information

This vacancy is part of the Great Place to Work for Veterans initiative.

The Civil Service welcomes applications from people who have recently left prison or have an unspent conviction. Read more about prison leaver recruitment (opens in new window).

Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.

Contact point for applicants
Job contact :

• Name : Jamie Wright
• Email :

Recruitment team

• Email :

Further information

Appointment to the Civil Service is governed by the Civil Service Commission's Recruitment Principles. You have the right to complain if you feel there has been a breach of these Recruitment Principles.

In the first instance, you should raise the matter directly via If you are not satisfied with the response, you may bring your complaint to the Commission. For further information on bringing a complaint to the Civil Service Commission, please visit their website.

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