Customer Service Assistant

2 weeks ago

Weldon and Gretton NN JL, United Kingdom Daily Dose Full time £24,000 - £43,200 per year

Who are we?

Daily Dose is the largest cold pressed juice manufacturer in the UK. We produce all our drinks in-house at our Corby factory, after beginning life in our founder's mum's kitchen At Daily Dose, we produce the finest cold pressed juice made from wonky fruit and veg which would otherwise be thrown away. We focus on sustainability; working with local farmers, turning our organic waste into Biofuels, and only using bottles made from recycled materials.

What will the job involve?

As a Customer Service Assistant, you will play a crucial role in supporting the order management process and ensuring exceptional customer service. Working closely with the Customer Service Manager, you will assist with processing orders, responding to customer enquiries, and coordinating with internal teams to ensure smooth operations. This role is ideal for someone who is organised, detail-oriented, and enjoys working in a fast-paced environment. Hours are Monday to Friday, 9am to 1pm.

Key Responsibilities

Order Processing & Customer Support

  • Accurately input and process customer orders, ensuring all details are correct.
  • Communicate with customers regarding order confirmations, delivery schedules, and any potential issues.
  • Assist in handling customer enquiries via phone and email, providing prompt and professional responses.
  • Work closely with the logistics and production teams to ensure timely and accurate order fulfilment.
  • Support the resolution of customer complaints and issues in a professional manner.

Administrative Support & Systems Management

  • Maintain and update customer records, ensuring all information is accurate and up to date.
  • Assist with invoicing, credit notes, and other order-related financial processes.
  • Use internal systems (e.g., Odoo or ERP software) to track orders and maintain accurate documentation.
  • Ensure customer databases and order logs are kept organised and up to date.

Team Collaboration & Process Improvement

  • Support the Customer Service Manager in identifying ways to improve efficiency and enhance the customer experience.
  • Help streamline processes to reduce order errors and improve response times.
  • Provide general administrative support to ensure the smooth running of the department.

Key Skills & Experience

· Strong attention to detail and accuracy in processing orders.

· Excellent verbal and written communication skills.

· Ability to multitask and work effectively in a fast-paced setting.

· Proficiency in Microsoft Office (Excel, Word, Outlook) and experience with ERP/order management systems (e.g., Odoo) is a plus.

· A proactive, problem-solving attitude with a focus on delivering great customer service.

Job Types: Part-time, Permanent

Pay: £12.81 per hour

Expected hours: 20 per week

Work Location: In person

  • Service Advisor

    1 week ago

    Weldon and Gretton, United Kingdom Ford & Slater Ltd Full time

    **SERVICE ADVISOR** Ford and Slater are one the UK’s largest DAF Truck dealers group with 16 locations from Norwich to Birtley in the North East, employing over 900 staff whilst remaining a family run business. We currently have a vacancy for a **Service Advisor** at our Corby depot. **As a Service Advisor, we can offer you**: - A competitive salary...

  • Health Care Assistant

    1 day ago

    Weldon and Gretton NN, United Kingdom Empowering U Healthcare Full time £24,000 - £36,000 per year

    Job Title: Care AssistantPay: £12.89-£14.29 per hourLocation: NN17Salary: £ £14.29 per hour (Depending on days, nights, weekdays, weekends)Job description:Full-Time / Part-Time Positions AvailableJoin Our Caring Team in the Northamptonshire areaWe are seeking compassionate, dedicated, and reliable Care Assistants to join our friendly team in...

  • Packing Supervisor

    7 days ago

    Weldon and Gretton NN JL, United Kingdom Daily Dose Full time £17,000 - £35,000 per year

    Packing Supervisor – CorbyWednesday to Sunday, 8am to 5pmJoin the UK's leading cold-pressed juice companyAt Daily Dose, we're on a mission to make the world a little fresher — one bottle at a time. From our humble beginnings in our founder's mum's kitchen to becoming the largest cold-pressed juice manufacturer in the UK, we've stayed true to our roots:...

  • Temporary Store Assistant

    7 days ago

    Weldon and Gretton NN QE, United Kingdom Pets & Friends Full time £6,355 per year

    We are recruiting for a Store Assistant to join our friendly, welcoming and hard working team for a period of three months.The purpose of this role is to deliver friendly, helpful and knowledgeable service to every customer. Work as part of a close-knit team to ensure shelves are well-stocked, the store is clean and tidy, and pets and people alike receive a...

  • Senior Technical Services Property Officer

    1 day ago

    Weldon and Gretton, United Kingdom North Northamptonshire Council Full time

    About the role You will be working as part of the OperationsTeam, delivering services across North Northamptonshire for non domestic properties and other assets. No two days are ever the same. The team deliver repairs and maintenance and remedial Works across the estate. What will you be doing? 1 Implement and support the ongoing programme of in depth...

  • Patient Services Advisor

    7 days ago

    Weldon and Gretton, United Kingdom Lakeside Healthcare Full time

    **LAKESIDE HEALTHCARE** is changing the face of primary care provision in England. We are bold, adventurous and ambitious and determined to thrive in uncertain times. We are the largest ‘true’ partnership in the NHS and operate from various sites across the East Midlands. We serve the healthcare needs of over 170,000 patients across Northamptonshire,...

  • Greggs Team Leader

    2 weeks ago

    Weldon and Gretton, United Kingdom Asda Express Full time

    **Role**:Greggs Team Leader **Location**:Corby, NN17 3HX **Hours**:Part-Time / Full-Time Hours Available / Permanent **Hourly Rate**:£11.94 **Company**: Asda Express We are looking for a dedicated Supervisor who can lead, inspire and motivate a team to join our welcoming Greggs bakery! Our bakery Team Leaders are responsible for managing the bakery...

  • Health Care Assistant

    5 days ago

    Weldon and Gretton NN UR, United Kingdom Lakeside Healthcare Grop Full time £17,000 - £30,000 per year

    LAKESIDE HEALTHCARE is changing the face of primary care provision in England. We are bold, adventurous and ambitious and determined to thrive in uncertain times. We are the largest 'true' partnership in the NHS and operate from various sites across the East Midlands. We serve the healthcare needs of over 170,000 patients across Northamptonshire,...

  • Activity Buddy Coordinator

    2 weeks ago

    Weldon and Gretton, United Kingdom North Northamptonshire Council Full time

    About the role An exciting opportunity has arisen for a highly motivated and experienced individual who will be responsible for coordinating and delivering the Activity Buddy Programme in North Northamptonshire, by engaging with and supporting residents to attend Health, Wellbeing and Leisure Services with other ‘Buddy’ members; reducing some of the...

  • Assessment Coordinator

    2 weeks ago

    Weldon and Gretton NN AX, United Kingdom Chartered Institute of Logistics and Transport (UK) Full time £25,000 - £40,000 per year

    About CILT (UK)The Chartered Institute of Logistics and Transport in the UK (CILT UK) is the chartered body for professionals involved in the movement of goods and people and their associated supply chains.First established in 1919, CILT(UK) is a registered charity and part of the CILT International family with over 30,000 members in countries across the...