Regional Administrator

Job Type
Fixed Term

Build a brilliant future with Hiscox
About Hiscox UK
Hiscox UK is a leading brand in the insurance market, recognised as setting the standards others try to emulate. We consistently deliver strong growth and exceptional returns, recruiting only the very best and empowering them to deliver. We are known for insuring the homes of the rich and famous through to the most innovative technology companies. Our customers are diverse and unique and are only united by our ability to provide specialist insurance tailored to their needs.

About The Team
Part of a newly created centralised support function, the Regional Administrator plays a key role in supporting our Regional Trading teams – made up of Regional Managers, Commercial Underwriters and our Broker-focused Account Managers. Led by the Regional Performance Manager, this is a hardworking, high-energy team that knows how to stay busy while still having fun.

Working with a diverse panel of brokers across the UK, the team is always looking for opportunities to grow their book. Brokers know this team as the go-to for first-class underwriting, exceptional account management and outstanding service.

The role
As Regional Administrator, you'll be at the heart of a team dedicated to supporting our Regional Trading teams. But don't think this is just about admin – far from it. Yes, you'll manage diaries, book meetings and keep our CRM system up to date, but you'll also organise (and attend) broker events, track performance stats and handle a variety of ad hoc requests. No two days will ever be the same.

If you thrive on responsibility and variety, this is the role for you. You won't be sitting still for long – and you'll have plenty of fun along the way.

What You'll Be Doing
We're on an exciting transformation journey, and this role is all about dynamic support. Here's a flavour of what's involved:

• Own the diaries for our Regional Managers – keep schedules smooth, priorities clear and clashes out of the way, so they're always where they need to be, when they need to be.
• Coordinate team calendars – lock in regular team meetings, stand‑ups and ad‑hoc sessions, making sure everyone has the right invite, the right prep and the right link.
• Find and book the right rooms for our Regional Managers and whole team meetings – across offices and regions, arranging VCs where needed and making sure kit, access and refreshments are all sorted.
• Arrange travel for Regional Managers – trains, hotels and the little details that make journeys hassle‑free, all booked to policy and captured neatly.
• Keep Regional Managers inboxes ship‑shape when they're on leave – triage messages, flag what's urgent, and draft or send holding notes so nothing important gets missed.
• Be the point person for joiners, movers & leavers – using our portal to complete the right forms, order/return laptops, get technology log‑ins set up, and translate induction plans straight into the diary.
• Keep a close eye on our Broker CRM data – own data quality and updates so information is current, tidy and useful.
• Turn your hand to regional event organisation – lunches, broker conference merch and banners, and wider events supported by Marketing; you'll also handle Marketplace entries and POs so spend tracks neatly to budget.
• Generate annual renewal lists – on time, accurate, and shared with the right people to kick off activity.
• Issue regional performance MI – compile and circulate the reports, highlight trends, and make sure stakeholders get what they need to act.
• Look after the office essentials – order stationery and sundries, manage post/deliveries, and act as the conduit between Property Services and the Regional Manager's to keep day‑to‑day operations running smoothly.

How You'll Work

• Part of a central hub connected to our regional teams – you'll support multiple regions, juggling competing priorities with a calm, can‑do approach and a smile.
• A trusted "go‑to" – for diaries, events, data and the countless ad‑hoc requests that come up in a busy regional environment; no two days will be the same.
• Service‑minded and detail‑driven – you'll balance hospitality with precision, making brokers, colleagues and partners feel looked after while keeping the numbers and processes tight.

Our must haves

• A positive, adaptable attitude and the ability to stay calm under pressure.
• Strong interpersonal skills – you'll get on with everyone and do it with a smile.
• Good experience in team administration within a fast-paced, professional setting (insurance experience not essential).
• Excellent communication skills and confidence to build relationships inside and outside the business.
• Solid data analysis skills, attention to detail and the initiative to solve problems.
• Flexibility to prioritise and adapt to changing demands at short notice.
• Advanced knowledge of Microsoft Office programmes.

Diversity and flexible working at Hiscox
At Hiscox we care about our people. We hire the best people for the job and we're committed to diversity and creating a truly inclusive culture, which we believe drives success. We also understand that working life doesn't always have to be 'nine to five' and we support flexible working wherever we can. No promises, but please chat to our resourcing team about the flexibility we could offer for this role.

Work with amazing people and be part of a unique culture