Medical Receptionist

JOB DESCRIPTION

JOB TITLE: Medical Receptionist

REPORTS TO: Reception Manager

ACCOUNTABLE TO: Practice Manager

HOURS: 15.25 hours per week

Job Summary:

Receive, assist, and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient, and effective way.

Provide general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone.

To support clinical colleagues in the efficient running of all patient contact.

Key Reponsibilities:

and dealing with requests for –

· Appointments

· Triage telephone consultations

· Appointment bookings with Nurse Team, Phlebotomy, HCA's & MSK Practitioners

· Messages

· General enquiries

· Signposting to PCN teams & 3rd party allied health professionals

at the main reception desk and assisting them with –

· Pre-booked and future appointments

· Processing prescriptions and assisting with prescription queries

· Handling patient/GP correspondence – both incoming and outgoing

· Receiving medical emergencies and taking appropriate action in accordance with procedures

· Taking payments for non-NHS items (i.e. insurance forms)

· Proficiency in all existing and new computer systems

· Entering, searching and updating patient information

· Contacting patients as requested by Clinicians

· Processing repeat prescriptions for GP/clinician authorisation

· As requested by GP or other health care professional

will include –

· Opening up and closing down reception office and waiting room at start and end of each day

· Ensuring desktop is kept tidy at all times

Confidentiality:

· In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately

· In the performance of duties outlined in this Job Description, the post-holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They may also have access to information relating to the Practice as a business organisation. All such information from any source is to be regarded as strictly confidential

· Information relating to patients, carers, colleagues, other healthcare workers or the business of the Practice may only be divulged to authorised persons in accordance with the Practice policies and procedures relating to confidentiality and the protection of personal and sensitive data

Health & Safety:

· The post-holder will assist in promoting and maintaining their own and others' health, safety and security as defined in the Practice Health & Safety Policy, the Practice Health and Safety Manual, and the practice Infection Control Policy and published procedures. This will include –

· Using personal security systems within the workplace according to Practice Guidelines

· Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks

· Making effective use of training to update knowledge and skills

· Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards

· Actively reporting of health and safety hazards and infection hazards immediately when recognised

· Keeping own work areas and general/patient areas generally clean, assisting in the maintenance of general standards of cleanliness consistent with the scope of the job-holder's role

· Undertaking periodic infection control training (minimum annually)

· Reporting potential risks identified

Equality and Diversity:

The post-holder will support the equality, diversity and rights of patients, carers and colleagues to include:

· Acting in a way that recognises the importance of peoples' rights, interpreting them in a way that is consistent with Practice Procedures and Policies and current legislation

· Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues

· Behaving in a manner that is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings, priorities and rights

Personal/Professional Development:

The post-holder will participate in any training programme implemented by the Practice as part of this employment, such training to include:

· Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal/or professional development

· Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work

Quality:

The post-holder will strive to maintain quality within the Practice, and will:

· Alert other team members to issues of quality and risk

· Assess own performance and take accountability for own actions, either directly or under supervision

· Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the team's performance

· Work effectively with individuals in other agencies to meet patient's needs

· Effectively manager own time, workload and resources

Communication:

The post-holder should recognise the importance of effective communication within the team and will strive to:

· Communicate effectively with other teams members

· Communicate effectively with patients and carers

· Recognise people's needs for alternative methods of communication and respond accordingly

Contribution to the Implementation of Services –

The post-holder will:

· Apply Practice policies, standards and guidance

· Discuss with other members of the team how the policies, standards and guidelines will affect own work

· Participate in audit where appropriate

Cover for Holiday & Sickness

The post holder will be required to cover some sickness & holiday and will be added to the rota for a late evening up until 8.00pm. (1 in 3 sessions).

Job Types: Part-time, Permanent

Pay: £12.59 per hour

Expected hours: 15.25 per week

Benefits:

• Company pension
• Free flu jabs
• Free parking
• On-site parking
• Sick pay

Work Location: In person