Receptionist/Admin

Receptionist/Administrator Role– Grove Surgery Christchurch

Location: Grove Surgery

Hours: 25.5

Salary: £12.33 per hour

Start Date: ASAP

South Coast Medical Group (SCMG) is an award-winning NHS Primary Care supplier, comprising six GP surgery locations across the Bournemouth area and serving over 55,000 patients.

By working at scale, we are better able to promote health and meet the differing needs of our local communities, while ensuring a balanced workload for our staff. This also enables us to employ a significant multi-disciplinary team including Pharmacists, Advanced Nurse Practitioners and Paramedics, all of whom help reduce the clinical workload for GPs.

SCMG is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

The Opportunities

We have a vacancy for a Receptionist/Administrator at the Grove Surgery Christchurch. This role will involve supporting the smooth running of the surgery by providing both reception and administrative support.

Working Pattern

• Monday: 08:30 – 18:00 ( 1 hour unpaid lunch)
• Wednesday 8:30-18:00 ( 1 hour unpaid lunch)
• Friday: 08:30 – 18:00 ( 1 hour unpaid lunch)

Key Responsibilities

• Provide an effective and efficient reception service for patients and visitors.
• Facilitate effective communication between patients, the primary healthcare team, secondary care, and other agencies.
• Prepare and tidy consulting rooms.
• Manage appointments, enquiries, and follow-up requests.
• Ensure urgent cases are seen promptly and appropriately.
• Record and relay accurate messages, including visit requests, deaths, and home visit details.
• Support the team with a variety of administrative and clerical duties.
• Welcome and register new patients, explaining practice arrangements clearly.
• Assist patients courteously and efficiently in accessing appropriate services.

About You

• Previous experience in a reception or administration role (healthcare experience desirable but not essential).
• Excellent communication and organisational skills.
• Able to multitask and remain calm under pressure in a busy environment.
• A positive, approachable manner with a commitment to high-quality patient care.

Benefits

• Free parking at each site
• NHS Pension
• Up to 30 days annual leave (plus bank holidays)
• Access to NHS staff discounts with hundreds of well-known brands
• Employment Assistance programme

Our Vision

Be the best provider in healthcare, education, and training for our local communities.

Closing date: 10th November 2025

Please note: depending on the volume of applications, this advert may close earlier than advertised, so early applications are encouraged to apply early.

Job Types: Part-time, Permanent

Pay: £12.33 per hour

Benefits:

• Company events
• Company pension
• Employee discount
• On-site parking
• Referral programme
• Store discount

Experience:

• Customer service: 1 year (required)
• Reception/Administration: 1 year (required)

Work Location: In person