IT Coordinator

Overall purpose of the role

We are looking for a proactive and highly organised IT Coordinator to provide essential administrative and project support to the IT team. This role is central to ensuring smooth day-to-day operations, supporting key projects, and maintaining accurate records across assets, licenses, and supplier relationships. The ideal candidate will be detail-oriented, a confident communicator, and comfortable juggling multiple priorities in a fast-paced environment.

Key Responsibilities:

Team & Meeting Support

• Organise meetings, prepare agendas, and capture minutes/actions.
• Coordinate team events and manage travel arrangements.
• Collate and distribute IT team updates for internal communications.

Administration & Operations

• Provide general administrative support to the IT team.
• Manage deliveries, orders, and log equipment as assets in the ITSM tool.
• Complete regular equipment audits and maintain accurate stock levels.
• Maintain up-to-date records of licenses and IT assets.
• Support the coordination of the annual trainee onboarding/rotation process.

Policy & Process Support

• Ensure IT policies are reviewed and updated as required.
• Suggest process improvements and contribute innovative ideas to enhance team efficiency.

Supplier & Financial Coordination

• Maintain positive working relationships with third-party suppliers.
• Provide support with supplier orders, billing queries, and renewals.

Project Support

• Assist the PMO - and wider IT team - with ad-hoc project tasks and coordination.

Skills & Experience

• Comfortable nudging, reminding, and coordinating across the team to keep projects and tasks moving.
• Strong organisational and time-management skills with the ability to prioritise effectively.
• Excellent written and verbal communication skills.
• High attention to detail with accurate record-keeping.
• Confidence using IT tools and systems (experience with ITSM tools or asset management databases is desirable but not essential).
• Ability to build positive working relationships with colleagues and external partners.
• Proactive problem-solver who enjoys suggesting improvements.

Professional Standards:

• To work and behave in a professional manner and within the highest ethical standards of the profession.
• Awareness of client confidentiality, information security and data protection.

Person Specification:

Technical

• Organised and methodical
• A good understanding of business productivity software packages e.g. M365 suite.
• Excellent customer service skills with a strong desire to help people.
• A keen eye with great attention to detail.
• Self-motivation is essential.

Desirable

• Knowledge of Project Management software e.g.
• Relevant experience in the legal sector / professional services is preferred but not essential.

Communication & Organisation

• Excellent written and verbal communication skills.
• Proven ability to multi-task and prioritise tickets and balance this with project work.
• A high level of organisational skills to effectively manage issues in an office where urgent issues can escalate quickly and the ability to take an overview of all tickets and prioritise the most important issues and update those outstanding.

General

• Relevant qualification at degree level or equivalent.
• Genuine interest to work with a leading claimant law firm and passionate about providing access to justice to all.

About Leigh Day

We are a top 100 law firm committed to claimant-only cases, ensuring that individuals have the same access to justice as the UK Government and large corporations. We're not afraid to take on difficult and challenging cases involving medical negligence, serious personal injuries, discrimination in the workplace, defective products and human rights abuses in this country and overseas.

Benefits

29 days' holiday per annum inclusive of 4 days' compulsory leave to be taken during the Christmas office closure, plus all public and bank holidays; two weeks' of working elsewhere; contributory pension scheme; life assurance (4 times annual salary); private medical insurance; interest free season ticket loan; childcare vouchers; cycle to work scheme; electric vehicle scheme. Our hybrid working policy for full-time employees is three days in the office and two at home, and we also offer free breakfast and lunch every day for those coming into to the office.

We also have annual social activities and genuinely pride ourselves on having a supportive and friendly culture.