Enquiry Referral Officer

Team

About the role

Join Our Team: Enquiry Referral Officer (Grade 8)

Location: Textile Hall, Bury

Hours: 37 hours per week (MondayFriday)

Contract: Permanent

Are you passionate about making a difference within adult care services? We're looking for a proactive and professional Enquiry Referral Officer (ERO) to join our Connect and Direct (CAD) teamthe vital 'front door' to Adult Care Services in Bury.

Why This Role Matters

As an ERO, you'll be the first point of contact for citizens, carers, and professionals. Your role is key in ensuring enquiries are resolved efficiently and compassionately, whether through information and advice, referrals, or signposting to other services.

What We're Looking For

We're seeking someone who:

• Communicates clearly and confidently across various channels (phone, email, letter).
• Learns quickly and thrives in a fast-paced environment.
• Demonstrates sound professional judgement and a positive, can-do attitude.
• Embraces change and supports colleagues through service developments.
• Has strong IT skills and can navigate electronic recording systems (training provided).

What You'll Be Doing

• Handling enquiries and referrals with professionalism and empathy.
• Providing accurate information and support at the first point of contact.
• Recording and processing contacts in line with procedures and performance standards.
• Collaborating with citizens, partner agencies, and internal teams.

What We Offer

• A supportive environment with formal and informal supervision.
• Opportunities for professional development and on-the-job learning.
• Agile working options, where appropriate.
• A workplace aligned with Bury's Let's Do It Strategyworking together for better outcomes by 2030.

Normal hours of work are 37 hours per week based around the usual business working week. Dependent on service requirements, you may be required to work on a rota basis.

About Bury

The Council is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff to share this commitment. Appointment may be subject to a satisfactory disclosure at the appropriate level under the Disclosure and Barring Service.

In line with safer recruitment, please ensure that your application/CV covers your full employment history and there is a reason noted for any gaps in employment. Successful candidates will be asked to provide relevant references for the past ten years and character references will not be accepted.

Please note we are unable to support with sponsorship at this time.

As a Corporate Parent, ensure that the work and services you deliver considers our care experienced young people, promotes their life chances empowers them to influence the policies, services, and decisions that affect them, champions their rights, and ensure they grow up in the best possible way

Benefits of working for Bury Council

To hear about the benefits for working with Bury Council, please visit Bury - Home |

We support employees to work with agility, where appropriate for the post and service requirements.

We are committed to Bury being an equal society that recognises values and embraces all people, regardless of any difference, for the skills, abilities and experiences they bring into the workforce and the wider community. Therefore we guarantee an interview for disabled people, looked after children/ care leavers, armed forces personnel (including reservists and veterans) and carers of adults or disabled children if they meet the essential criteria.

If you have completed the GM Elevate (Leadership Development) Programme, please indicate this within the 'About You' or 'Supporting Statement' section of your application.

Next steps

Interested?

For an informal chat, contact:

Diane Breddy, Team Manager |

Maggie Taylor, Advanced Practitioner |

Interviews: Date to be confirmed

For further information please see:

• Job description and person specification
• Work demands form (JA1)
• Privacy notice