Capability Analyst – 12 month FTC

Join our dynamic team as a Capability Analyst on a 12 month fixed term contract, where you'll play a crucial role in bridging the gap between our business and insights team. Your expertise in claims data analysis will provide timely and detailed insights, empowering our stakeholders to make informed business decisions in an ever-changing landscape.

As a Capability Analyst you'll be responsible for creating and maintaining engaging and effective reports as well as dashboards, that drive strategic decision making and improve people capabilities within the Commercial COO and claims functions. You'll be the main point of contact to the COO capability team, providing data and insights support through data you have collected, analysed and interpreted to help improve development activities.

At AXA we work smart, empowering our people to balance their time between home and the office in a way that works best for them, their team and our customers. You'll work at least two days a week (40%) away from home, moving to three days a week (60%) in the future. Away from home means either attendance at one of our office locations, visiting clients or attending industry events.

What you'll be doing:

• Contribute to building and delivering a platform for early warning indicators that identify trends in claims KPIs.
• Support the strategic goals of the Commercial Lines business by delivering automated Power BI reports and self-service dashboards on claims performance.
• Assist in developing strategic plans by analysing claims performance and loss ratios based on emerging trends.
• Build strong relationships with stakeholders in Finance, Claims, Underwriting, Actuarial, Pricing, and Reinsurance, ensuring accurate information is shared in the reserving process.
• Lead the regular analysis of competency related data and insights to draw out opportunities for value add competency initiatives.
• Provide monthly updates to stakeholders by extrapolating trends and patterns from emerging data using analytical skills and judgement.

Due to the number of applications we expect to receive for this role, we reserve the right to close this advert earlier than the listed closing date to ensure we're able to effectively manage interest. Therefore, if you're interested in joining us at AXA, please don't hesitate to apply.

What you'll bring:

• Proven analytical knowledge and skills to support claims analysis, gained through working in a planning, reporting or analytics environment.
• Knowledge of commercial insurance would be advantageous.
• You'll have data visualisation skills, with the ability to spot trends and underlying root causes.
• Experience of implementing and managing effective processes to provide regular quality MI updates to the business.
• Expert knowledge in Microsoft Excel and Access, as well as in date warehousing technology specifically Power BI, Azure and Data Lake.
• Proficient in negotiation and influencing skills, with excellent relationship management capabilities.
• Ability to perform under pressure and commitment to meet deadlines.
• You'll have a creative and innovative approach with a strong attention to detail.
• Excellent verbal and written communication skills with the ability to tell a story, using data, to technical and non-technical stakeholders.

Internal candidates are encouraged to apply for this role as a secondment opportunity through the internal careers site.

As a precondition of employment for this role, you must be eligible and authorised to work in the United Kingdom.

This position has been defined as an Insurance Distribution Directive (IDD) role under the IDD regime which means that in addition to pre-employment screening checks, the successful candidate will be subject to background screening every 4 years with an annual declaration in interim years.

What we offer:
At AXA UK, we're appreciative of the people who work for us and our rewards package is reviewed regularly to reflect that. You can expect to receive:

• Competitive annual salary dependent on experience
• Discretionary company & performance-based bonus
• Contributory pension scheme (up to 12% employer contributions)
• Life Assurance (up to 10 x annual salary)
• Private medical cover
• 25 days annual leave plus Bank Holidays
• Opportunity to buy up to 5 extra days leave or sell up to 5 days leave
• Wellbeing services & resources
• AXA employee discounts

To apply, click on the 'apply for this job' button, you'll then need to log in or create a profile to submit your CV. We're proud to be an Equal Opportunities Employer and don't discriminate against employees or potential employees based on protected characteristics. If you have a long-term condition or disability and require adjustments during the application or interview process, we're proud to offer access to the AXA Accessibility Concierge. For our support, please send an email to

Who we are:
AXA Commercial protects businesses, from multinationals to micro start-ups, giving them the confidence to thrive. We're currently making our biggest ever investment to develop the expertise and skills we need to be the best. We're a vibrant community where everyone is supported to learn, develop, and take ownership of their work.