Customer Service Assistant

WORK WITH THE CBSO

Customer Service Assistant

The City of Birmingham Symphony Orchestra is seeking a Customer Service Assistant to join the team. This role includes welcoming musicians, visitors and staff to the CBSO Centre, answering phones and redirecting calls, providing excellent customer service, overseeing the meeting room diary, and supporting the wider organisation with administrative tasks.

This is a varied and hands-on role, ideal for someone who loves to work with people and prides themselves on being organised and proactive. Some experience of a previous reception, customer service or administrative role would be beneficial.

Please note, this role is office-based at the CBSO Centre in Birmingham and is not eligible for hybrid working.

HOURS: 8:30am-5pm, Monday to Friday (37.5hrs per week)

SALARY: £24,570 per annum

LOCATION: Office-based in central Birmingham

REPORTING TO: Director of Audiences

WORKING ALONGSIDE: Centre Team, Audiences Team, Development Team

DEADLINE TO APPLY: 12 noon, Friday 7 November

KEY RESPONSIBILITIES

CUSTOMER SERVICE

§ Provide a warm and professional welcome to all musicians, staff, visitors and customers who arrive at the CBSO Centre, ensuring signing-in and out procedures are followed.

§ Manage the CBSO's switchboard and inboxes, answering incoming calls and emails promptly, dealing with queries, directing enquiries to appropriate staff and monitoring voicemails.

§ Be familiar with the orchestra's schedule and details of upcoming concerts and events, acting as the first point of contact for members of the public who have general enquiries about the CBSO.

§ Keep the foyer and reception areas tidy and organised, including keeping the display of leaflets and print up to date.

ADMIN

§ Be responsible for incoming and outgoing mail, including recording and franking the daily post and receiving mail for resident companies.

§ Support with meeting and rehearsal room bookings, communicating any set-up requirements to the Centre Team.

§ Undertake general administrative tasks associated with the receptionist role, including creating employee access cards, monitoring the digital screen and assisting with stock control.

§ Assist the Audiences, Development and Centre Teams with monitoring inboxes, answering customer queries, updating records and other administrative tasks as required.

§ Any other tasks deemed necessary by the Director of Audiences.

PERSON SPECIFICATION

ESSENTIAL SKILLS

§ Excellent customer service skills

§ Proficient in standard IT packages including Microsoft Office

§ Organised and highly reliable with excellent attention to detail

§ Good telephone manner and experience working on a switchboard

§ Approachable with good interpersonal skills

§ Ability to work under own initiative

§ Ability to remain calm under pressure

DESIRABLE SKILLS:

§ Experience working within a similar role

§ An enthusiasm for music or arts and culture

§ Experience of using a CRM system (Tessitura, Spektrix etc.)

HOW TO APPLY

To apply for the role of Customer Service Assistant please send a CV and a supporting statement of no more than two pages of A4 to Marlene McDonald, HR Manager at

We ask that you complete the equal opportunities information online when you submit your application. The information collected will be treated as confidential and used for to help the CBSO improve its approach to becoming a more diverse and inclusive organisation. It will not be treated as part of your application.

Finally, please ensure that you have included your contact number and email address, as well as any dates when you will not be available or might have difficulty with the indicative interview timetable.

RECRUITMENT TIMETABLE:

Application deadline: 12 noon, Friday 7 November

Interviews: Friday 14 November

Job Types: Full-time, Permanent

Pay: £24,570.00 per year

Work Location: In person