Events Operations Coordinator, Breakbulk

Job Description
Events Operations Coordinator, Breakbulk
 

Reports to:       Uliana Zeneli, Head of Operations 

Location: London, UK 

Job type: Full-time, Permanent 

About Hyve

We believe that when people come together, powerful things happen. Hyve Group plc connects global industry communities through unmissable events, online networking platforms, and hyper-productive meeting programmes.

Our decades of experience put us at the heart of industries, and we are committed to using our influence to shape innovation and drive progress across our customer communities.

Our market-leading portfolio of global brands includes Shoptalk, Spring Fair, Africa Oil Week, Bett, Mining Indaba, and Retail Meetup.

At Hyve, we are driven by our values: brilliant work, fresh thinking, rich connections, and collective buzz. In practice, this means we value quality, work with passion, celebrate uniqueness, and are our best when we work together.

We value a diverse team and are committed to employing individuals from all backgrounds and creating a culture based around belonging.

Our hybrid working model ensures we respect our peoples' work/life balance. 

Human connections are our speciality, and we offer a jam-packed calendar of social events, inclusion workshops, and professional development opportunities to make sure is always fulfilling and exciting. 

About you

As Operations Coordinator you will be a key member of the operations team, ensuring that our portfolio of three events run flawlessly. The coordinator will provide high levels of customer care and support to both our customers and wider internal stakeholders throughout the event cycle. Delivering a range of tasks to support the of running of various sized conferences and exhibitions throughout the event cycle.

Liaising with our exhibitors, delegates, sponsors and show contractors providing high levels of customer service at all times. Being the first point of contact for any exhibitor queries, changes and health and safety approval etc as well as creation of events documents.

Onsite preparation will include pre-show ordering, packing and onsite packs as well as attendance onsite for periods during the events which would include oversea travel.

Key responsibilities

• Work alongside the operations team to deliver the event plan from pre-show planning to onsite delivery.
• Responsible for updating and      maintaining the exhibition floorplan.
• Responsible for maintaining accurate sponsorship tracker and  tracking the sponsor deliverables
• Be the main point of contact for exhibitors and contractors throughout the event cycle by managing all exhibitor  communications including the exhibitor manual.
• Manage relationships with key stakeholders (suppliers, designers, contractors etc.) throughout the event      cycle and on site.
• Respond to a high volume of  incoming emails and phone enquiries and actively listen and identify  customer needs and deliver excellent customer service at every interaction.
• Have an appreciation of the show  budgeting system and execution of finance systems.
• Understand and implement the  Health & Safety systems both around the office, pre-event and onsite.
• Exchange information and work alongside other internal departments to provide assistance where      requested.
• Support the team with wider  operational tasks and ad hoc duties set by team management.
• Be available to travel to each  of the events you are working on and provide admin assistance onsite.

Valued skills

• Skilled within  administration with the ability to prioritise.
• Planner with great  organisation and attention to detail with the ability to work under strict  time management.
• Keen interest in  customer service and communication.
• Team player – get  involved it's the best way to work together

Ready to create unforgettable experiences? Your Hyve journey starts here-just one click away. Apply now