Technical Operations Manager

Job Introduction

Pinnacle Group is seeking an experienced Technical Operations professional to oversee facilities services across three Clacton sites comprising two secondary schools and one multi-tenanted location that includes a school while also working from our local office in Thorpe-le-Soken where the management team is based. You will lead all technical service operations within the Clacton PFI contracts ensuring full compliance with Health & Safety legislation and contractual obligations. This role requires a strong track record in delivering effective FM services within a Total FM environment, overseeing both Hard and Soft FM services delivered in-house and via external contractors. It involves driving lifecycle planning, implementation, and performance monitoring in collaboration with key stakeholders.

You will be joining our Total FM team based in Clacton. The Total FM team provides integrated asset management and maintenance services across the education, leisure, corporate, health and living sectors to ensure facilities operate at their best.

The ideal candidate will be a confident leader with a strong technical background and hands-on experience across multi-site contracts with a proven ability to manage both internal teams and contractors. You will have a deep understanding of building systems and thrive in a fast-paced compliance-driven environment where proactive problem-solving and operational excellence are key.

Who We Are

Pinnacle Group is a leading UK private sector provider of housing and neighbourhood services, managing and maintaining communities where people live, learn, work and play.

We're a people-first organisation with a values driven culture that has remained consistent for thirty years; living through how we treat our employees and our customers.

Who We're Looking For

We're looking for someone who, alongside the key criteria below, will sign up to our values of Trust, Respect, Involve, Challenge and Deliver Excellence and will be determined to maintain the confidence of our clients and communities.

Key Responsibilities

• Deliver and manage preventative maintenance plans (PPM schedules) in line with the SFG20 framework, managing internal staff and external contractors to ensure compliance.
• Incorporate life cycle planning, utilities management, and statutory compliance into the operations, ensuring that all hard FM tasks are carried out according to regulatory standards.
• Lead the site team, including site managers, caretakers, and engineers, while coordinating with the Thorpe-le-Soken office.
• Ensure all work is compliant with safeguarding and safety standards; an enhanced DBS check is required due to the school environment.
• Candidates should ideally live within a reasonable commuting distance of Clacton, as the role is predominantly site based.

Key Requirements

• Strong technical background with an electrical bias preferred. AP qualifications are beneficial but not mandatory; training will be provided.
• Minimum IOSH Managing Safely achieved, NEBOSH preferred.
• Experience in contract management, team leadership, and resource coordination.
• Familiarity with both soft and hard FM disciplines and a hands-on approach to operational problem-solving.

Our Offer

The more diverse our workforce, the better we can adapt to and reflect the needs of our customers. We welcome applications from all backgrounds – particularly from those who represent the communities we serve.

As a colleague, you will become part of an inclusive culture, where you will have the opportunity to achieve your full potential and enhance your career through learning and development.

We offer a wide range of benefits at Pinnacle Group, dependant on your role or business area, these range from additional leave packages to pension plans and discounts at your favourite retailers:

Maternity/paternity packages

Flexible Working Arrangements

Life Assurance

Enhanced Pension Scheme

Additional Annual Leave

Private Medical Insurance

Cycle to Work Scheme

Employee Assistance Programme

Retail Discounts

Childcare Assistance

Season Ticket Loans

Sick Pay Schemes

Personal Development Plans