Training Manager

2 weeks ago

Witney, Oxfordshire, United Kingdom Heat Engineer Software Full time £40,000 - £70,000 per year

Training Manager

Location:
Witney, Oxfordshire (with flexible remote working)

Hours:
40 hours per week

Salary:
Competitive

Department:
Customer Success / Partner Enablement

About Heat Engineer Software

At
Heat Engineer Software
, we're transforming the heating industry through innovation and technology. Our software is trusted by thousands of heating professionals, manufacturers, and training providers across the UK to simplify system design, ensure compliance, and deliver accurate, professional reports for their customers.

We're part of a rapidly growing group of companies recognised as one of
The Sunday Times "Ones to Watch"
, known for our commitment to innovation, employee development, and creating technology that makes a real-world impact.

If you're passionate about helping people get the most from technology — and you thrive in a fast-paced, collaborative environment — we'd love to have you on our team.

The Role

We're seeking a
dynamic and results-driven Training Manager
to lead the delivery, development, and promotion of our specialist software training programmes. You'll play a key role in empowering heating engineers, installers, and partners to use our system to its full potential — driving both customer success and business growth.

You'll deliver engaging one-to-one and group training sessions (both online and in person), create structured course content, and collaborate with our sales, customer success, and partners to enhance adoption and satisfaction across our user base.

Key Responsibilities

  • Develop a deep understanding of the needs and challenges faced by heating engineers and associated professionals.
  • Deliver impactful product demonstrations, workshops, and one-to-one training sessions that drive software adoption.
  • Build strong relationships with customers, partners, and educational institutions, identifying opportunities to increase usage and engagement.
  • Design and build accredited (CPD-certified) training courses and online learning resources.
  • Track, analyse, and report on training activity and its impact on system usage, renewals, and customer satisfaction.
  • Work closely with internal teams to continuously improve our training materials and customer experience.

Skills and Qualifications

  • Previous experience in a
    training, education, or customer success
    role, ideally within a SaaS, HVAC, or construction-related environment.
  • Excellent communication and presentation skills — confident in front of individuals or large groups.
  • Strong relationship-building and interpersonal abilities.
  • Understanding of trade professionals (e.g., heating engineers, HVAC, plumbing) and their workflows.
  • Ability to grasp and explain technical concepts in a clear, engaging way.
  • Organised and proactive — capable of managing multiple projects and priorities effectively.

Benefits

  • 25 days' annual holiday (increasing by one day each year up to 30 days), plus Bank Holidays.
  • Option to purchase additional holidays.
  • Salary Sacrifice Pension Scheme.
  • Death in Service cover (2x annual salary).
  • BUPA and Simply Health cover.
  • Wellness Programme (EAP).
  • Employee Discount Portal.
  • Enterprise Management Incentive (EMI) scheme.
  • Modern, collaborative office environment.
  • Clear opportunities for progression as the department expands.
  • Join a
    "Sunday Times Ones to Watch"
    group and be part of an exciting growth journey.

To apply contact our team via LinkedIn or email -

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