Senior Digital Fraud Executive

We're Pentland Brands; a dynamic, global family business, and proud owners and licensees of many iconic active and footwear brands. With a community of over 1,300 team members worldwide, we embrace diversity and inclusion, and champion growth and development. Our success is built on teamwork, courage, innovation, and an unwavering commitment to excellence.

WHAT'S THE MISSION FOR THIS ROLE?

A fundamental role safeguarding the digital ecosystems by identifying, preventing and mitigating fraud risks across ecommerce transactions and customer journeys, leveraging advanced analytics, and technology. Ensuring compliance with regulatory requirements and ensuring our payment and fraud prevention processes support a seamless customer experience whilst protecting revenue, promoting a culture of security awareness and driving innovation and continuous improvement in fraud detection and prevention.

An analytical acumen and a proactive approach to risk management. Maintaining systems and service to deliver operational excellence for Pentlands D2C digital brands.

WHAT DOES THIS ROLE DO?

As our Senior Digital Fraud Executive you will be responsible for:

Fraud & Payment

• Define the objectives and requirements of new fraud management systems based on ecommerce fraud trends, business needs, and compliance
• Rule Management – manage and optimise fraud rules to align with evolving fraud patterns within digital environments
• Ensure system is user friendly and meets the needs of Fraud analysts, flexing change for consumers while protecting the business
• Define and monitor key performance indicators (KPIs) to measure the system's effectiveness in reducing fraud and operational costs
• Stringent GDPR, PCI, DSS processes in place, full documentation, training & reporting
• Real-Time Monitoring to quickly detect and respond to emerging threats
• Defend and own Chargeback cases ensuring these evolve within Fraud rules
• Support digital teams on payment propositions and checkout experience
• Weekly/Monthly reporting based on payment activity and risks
• Support Financial reconciliation alignment

Compliance

• Ensure adherence to laws. Regulations, and industry standards related to fraud prevention and data protection
• Guide a team of analysts, working closely with other departments, including Customer Service to build a unified fraud prevention approach.

Relationship & Stakeholder Management

• Establish and maintain strong relationships with all third party operational, technical and business stakeholders
• Responsible for finding solutions
• Confident communicator working closely with wider Digital, Distribution, IT and Financial teams to align on data / reconciliation

WHAT DO I BRING TO THE ROLE?

You just might be our next superstar if you have the following skills and experience:

• Experience with Fraud detection tools and technologies (ideally within ecommerce or digital retail environments)
• Ecommerce retail experience
• Ability to analyse patterns and anomalies
• Understanding of digital threats and system architecture
• Experience of GDPR, PCI_DSS for compliance
• Ability to asses risk with preventive measures
• Advanced critical thinking to handle complex fraud scenarios and propose effective solutions.
• Experience in creating and analysing KPIs
• Strong communication and collaboration skills, confident in working with colleagues at all levels to present findings and strategies effectively to both technical and non-technical audiences, including executive leadership.
• Process-driven with an understanding of governance, control, and digital business operations

We want you to live our company principles, bringing a strong consumer focus, while always looking for ways to improve and grow in your role. Take ownership of your work and be proactive in solving problems whilst communicating openly and treating everyone with respect and kindness. And, of course, let your creativity shine by bringing your unique style and individuality to the Pentland Brands Team.

WHAT'S IN IT FOR ME?

• Competitive salary + discretionary bonus
• 25 Days Holiday
  : Increases with length of service and the option to purchase additional days to suit your needs.
• Discounts:
  Brand discounts (including friends and family and JD Sports), Sample Sales, and other retail discounts and perks.
• Family-Friendly Benefits
  : Generous enhanced parental leave policies
• Health Perks
  : Choose from a variety of health-related perks including medical cash plan, critical illness cover, life assurance, gym and fitness discounts, dental insurance, eye care, and health screening to maintain your wellbeing.
• Travel Perks
  : Take advantage of our season ticket loan, cycle to work schemes, electric car schemes, and discounts on home charging units to support eco-friendly commuting.
• Flexible Working
  : We offer hybrid working and flexible working hours, allowing you to start your day earlier or later to help with commute costs or personal commitments.
• Chance to join our
  Charity, D&I and Sustainability
  employee networks.

As an equal opportunity employer, we're committed to fostering diversity and creating an inclusive culture across our business, stores, and office environment.

We warmly welcome your application.