Highways Customer Communications Officer

3 days ago

Whitby, North Yorkshire, United Kingdom NORTH YORKSHIRE COUNCIL Full time

Salary: £38,220 to £42,839 per annum

Grade: JK

Contract: Permanent

Vacancy Hours: Full time, 37 hours per week

Location: Whitby, North Yorkshire

Are you a strong communicator with an interest in Highways? If so, this role may be for you We are looking for a Highways Customer Communications Officer to join our team in Whitby, Scarborough and Pickering (Area 3).

The Service

With over 9,000 km in length and 1497 bridges, North Yorkshire has one of the longest road and bridge networks of any highway authority in the country. Our highway infrastructure is therefore paramount to our success.

Our ambition is to ensure that North Yorkshire is a place with a strong economy and a commitment to sustainable growth that enables our residents and visitors to fulfil their ambitions and aspirations.

We want North Yorkshire to be a thriving county which adapts to a changing world and remains a special place for everyone to live, work and visit.

Delivering the right transport infrastructure is critical to achieving our ambition, and that's where you come in.

The Role

As our Communications Officer, you will take a lead role in all tasks related to communication, performance management, and the political process. You will spend time in the Whitby, Scarborough and Kirby Misperton offices undertaking the following duties:

  • Providing advice, guidance, and support in response to telephone queries, including those from Members.
  • Briefing the Area Manager and Area Management Team as appropriate on relevant matters.
  • Managing routine and non-routine correspondence on behalf of the Area Manager/Area Management Team.
  • Collating and coordinate information, conduct research and analysis on a range of issues and casework.
  • Leading on specific matters at an appropriate level and prepare comprehensive reports.
  • Representing the Service at Corporate and Directorate Communications Meetings and take a lead role in implementing actions arising from those meetings.
  • Establishing effective communication with colleagues, external agencies, and Authority partners.
  • Maintaining regular contact with the local Area Business Support Team regarding correspondence, filing systems, and Area Office commitments.
  • The nature of this role is hybrid with some evening and weekend working occasionally required.

Skills and Experience

This role is ideal for someone who thrives in a customer-focused environment, brings strong administrative and communication skills, and is ready to grow professionally.

The successful candidate will:

  • Have experience working in a busy, high-performing, customer-oriented setting
  • Have a solid understanding of administrative policies and procedures
  • Have a proven ability to stay productive under pressure
  • Be skilled in influencing, persuading, and negotiating in various situations
  • Have experience in highway design and public engagement
  • Possess strong written and verbal communications skills
  • Be willing to travel across the county

What can we offer you?

In addition to your salary, North Yorkshire Council offer a range of great benefits to help you financially and make life a bit easier.

These include:

  • A local government pension scheme with 18.1% employer contribution
  • Salary sacrifice schemes
  • Employee discount benefits including shopping, supermarkets, gym discounts and more
  • Travel loans
  • Health Assured – confidential help and support for your wellbeing

Contact and Apply

For further information about the role please contact Richard Marr on

Applying is easy, , register your details, remove your personal details from your CV and upload by midnight on Sunday 16th November 2025.

Key Documents:

Job Description

Total rewards | North Yorkshire Council

Key dates:

Closing date: 16 November 2025

Interview date: week commencing 24 November 2025

This is a politically restricted post as defined by the Local Government and Housing Act 1989.

NYC is committed to directly recruiting staff and will not accept applications nor services from agency suppliers in respect of our vacancies.

We are committed to meeting the needs of our diverse community and aim to have a workforce reflecting this diversity. We are also committed to safeguarding and promoting the welfare of children, young people and adults. We expect all staff and volunteers to this commitment.

North Yorkshire Council's purpose is to deliver services and facilities to the diverse residents and visitors of North Yorkshire. To ensure we deliver inclusive services, we strive to have a diverse workforce where everybody can be themselves by respecting differences and embedding equality of opportunity. We celebrate diversity and recognise each other's contributions; we therefore welcome applications from individuals of all backgrounds.

Highways Customer Communications Officer

Salary: £38,220 - £42,839 per annum

Posted: 30/10/2025

Closing date: 16/11/2025

Closing time: 23:59

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