Passenger Assistant

2 days ago

St Leonards, East Sussex, United Kingdom East Sussex County Council Full time

Do you want to make a positive difference to the lives of older people in the Hastings and St Leonards area? Joining the Transport Hub as a Passenger Assistant is a fun, active way to do just that.

Using our fleet of modern, wheelchair accessible minibuses, you'll work closely with our drivers to provide safe, supportive and friendly journeys for our day care passengers.

Whether you're an experienced passenger assistant or starting out in this rewarding field of work, you'll be instrumental in helping our passengers to access the care they need.

We are looking for candidates who:

  • Live locally to the Hastings and St Leonards area, or are willing to travel to this location for work
  • Are caring, supportive, and understanding of the needs of older people, disabled people, and those with learning disabilities
  • Are able to communicate effectively with passengers and colleagues
  • Are able to undertake moving and handling tasks associated with passenger transport
  • Are committed to providing excellent customer service and maintaining passenger confidentiality

This post is a permanent position offering 25 hours per week, Monday to Friday. Your standard working hours will be based on split shifts from 8.00am am and 2.30pm – 5.00pm.

To apply for the role, please click the apply now button above to please provide your CV and a supporting statement. In your supporting statement, please be sure to address how you meet all the criteria in the person specification, drawing on any relevant work/life experience, education or personal interests.

Please download the job description and person specification for more information.

For guidance on how to write an application see our how to apply page.

Interviews will be held in person at County Hall, Lewes, or online using Microsoft Teams. If you are shortlisted for interview, we will contact you to make appropriate arrangements. We anticipate that interviews will take place in early November.

Candidates who meet certain criteria are given priority when we shortlist. See our priority status page for details.  

Our Passenger Assistant role is a wonderful opportunity to help others live their lives to the full, and we're confident that you'll go home each evening knowing that you've made a difference.  

We offer a diverse range of benefits to help and support you during your employment. More information can be found on our benefits page.

For an informal discussion about this opportunity contact Jim Risdale, Principal Transport Officer at to organise a phone call.

'I joined East Sussex after a 30-year career in teaching and education. I really wanted the opportunity to use the experience I'd gained throughout my career to help a wider range of people.' Emma, Early Years Support and Intervention Officer 

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