Customer Service and Admin Assistant

Chatterbug Limited is a Social Enterprise providing a range of Speech and Language Therapy services. We are a recognised NHS Business Partner and deliver a variety of services to Local Authorities, Clinical Commissioning Groups, Schools, and Private Clients nationwide.

Our core values—Open, Connected, Dependable, and Fortitude—drive everything we do. We aspire to be the leading provider of high-quality, evidence-based Speech and Language Therapy services, delivering real results regardless of the client's background. Our service is innovative, courageous, and ready to tackle challenges to bring about meaningful change.

Job Description:

As a fast-growing organisation, we are seeking a proactive and dedicated Customer Support and Admin Assistant to join our dynamic team. This full-time role (40-hour workweek) is pivotal in ensuring our customers receive exceptional service and support, while also assisting with various administrative tasks. The successful candidate will play a crucial role in maintaining our reputation for outstanding customer satisfaction and efficient administrative operations.

Main Duties:

• Nurture client relationships by proactively reaching out to clients to secure more leads and onboard new clients.
• Employ sales strategies to convert leads into clients and ensure their smooth transition and engagement with our services.
• Maintain and expand the client base through targeted outreach and relationship-building activities.
• Respond promptly and courteously to customer enquiries via email, chat, or phone, ensuring timely resolution and customer satisfaction.
• Provide comprehensive product information and guide customers through inquiries, using sales techniques to highlight the value of our services.
• Proactively contact clients to book and schedule appointments, ensuring smooth onboarding processes.
• Assist clients with placing orders and processing payments, ensuring accuracy and efficiency.
• Perform general administrative tasks, including data entry, document preparation, and record-keeping.
• Arrange and manage meetings and events, including organising agendas and capturing key actions and outputs.
• Gather and analyze client feedback to identify opportunities for improving the client experience.
• Perform miscellaneous and ad hoc administrative duties as directed.
• Continuously seek opportunities to streamline customer support processes and contribute to the enhancement of internal systems and procedures.

Requirements:

• A-Level or equivalent; additional qualifications in customer service or administration are a plus.
• Proven experience in sales or commercial environments, with a track record of effectively managing client relationships and responding to commercial inquiries.
• Demonstrated ability to handle pricing and quoting processes, with proficiency in calculating costs and providing accurate pricing information to clients.
• Experience in scheduling and onboarding clients, with strong organizational skills to ensure smooth transitions and efficient client management.
• Ability to adapt to changing priorities and handle high-pressure situations, particularly during busy periods or when managing multiple client requests simultaneously.
• Excellent communication skills, both written and verbal, with the ability to empathize and communicate effectively with customers.
• Proficient computer skills, including experience with Google Workspace, Xero, and Groups.
• Highly organized, proactive, and able to prioritize a variable workload with multiple deadlines.
• A positive and resilient attitude, with the ability to handle challenging situations with professionalism.
• Ability to work independently and collaboratively in a fast-paced environment.
• Commitment to maintaining confidentiality and handling client information with discretion and professionalism.
• A proactive approach to identifying opportunities for process improvement and contributing ideas to enhance commercial operations and client satisfaction.

Please note the working hours for this Role are 40 hours per week, this will include Saturdays.

Job Types: Full-time, Fixed term contract

Contract length: 12 months

Pay: £23,860.00 per year

Benefits:

• Employee discount
• Enhanced maternity leave
• Free parking
• Health & wellbeing programme
• On-site parking

Education:

• A-Level or equivalent (preferred)

Experience:

• Customer service and Sales: 2 years (required)
• Administrative : 1 year (required)

Language:

• English (required)

Licence/Certification:

• Driving Licence (preferred)

Work Location: In person