financial support officer

Ref: 25/236

Financial Support Officer

Permanent

37 hours per week

SCALE 5b – (£30,024 - £31,537 per annum)

Are you passionate about supporting people to sustain their tenancies and improve their financial wellbeing? We're looking for a dedicated Financial Support Officer to join our Rents Team and play a key role in delivering early intervention and personalised support to tenants who need it most.

In this role, you will work closely with our Lettings and Rents Teams to assist customers at risk of falling into rent arrears. You will carry out benefit checks, help maximise income and support tenants in accessing external funding, employment opportunities and other relevant services.

Typical day as a Financial Support Officer:

• Responding to referrals and making timely contact with tenants requiring financial support
• Delivering tailored advice through telephone assessments, home visits and office appointments
• Supporting tenants with benefit applications, budgeting and income maximisation
• Signposting or referring clients to specialist services such as debt advice, mental health or training providers
• Collaborating with partner organisations and contributing to wider financial inclusion initiatives
• Staying informed on changes to welfare benefits and sharing key updates across the team

This is a rewarding opportunity for someone who enjoys making a real difference in people's lives while helping to reduce the risk of rent arrears and promote long term tenancy sustainability.

The Ideal Candidate will have:

• Strong working knowledge of welfare benefits and financial inclusion
• A good understanding of housing benefit, other welfare benefits and recent welfare reform changes is essential
• Excellent communication and interpersonal skills and be confident engaging with a diverse range of people
• Experience supporting vulnerable individuals or households
• Ability to work independently, manage a varied caseload and maintain confidentiality
• Confidence in liaising with external agencies and advocating for tenants
• A flexible approach and commitment to delivering support

Applicants must possess 3 GCSE's (or equivalent) at Grade C/4 or above, to include Maths and English.

Please note, any offer of employment will be subject to satisfactory clearance from the Disclosure and Barring Service (DBS).

About Blackpool Coastal Housing

BCH is a dynamic, ambitious and forward-thinking organisation who strives to be the best at everything we do, whether that's repairing a boiler or building a new home.

We know that our people are our most valuable assets, and we want to find and nurture the best people to help us deliver excellent customer service. By working together, we can make a real difference – Inspiring People to Build Sustainable Communities.

If you have a strong customer focus and want to join an ambitious, growing organisation, we will help you to develop skills and achieve your own personal goals.

BCH is a great place to work

Our 5 core values that reflect the PRIDE that our workforce displays on a daily basis, also guide our conduct and our relationship with customers, partners and stakeholders:

· Positivity

· Respect and Compassion

· Integrity

· Dynamism

· Energy

We can offer you a friendly and inclusive working environment where you can develop yourself and really can make a difference to people's lives across Blackpool.

We also offer a fantastic reward and benefits package which includes:

· Competitive rates of pay

· Flexible working

· 26 days paid annual leave per annum, in addition to 8 bank holidays (Annual leave entitlement increases with length of service, rewarding employees for their continued dedication and commitment to the organisation)

· Attractive and flexible membership of the Local Government Pension Scheme, with excellent employer contributions

· An in-house wellbeing program of wellbeing, social and charitable initiatives with BCH colleagues

· Vivup - the employee benefits scheme for discounts on various high street retailers and cycle to work

· Option to join BHSF - a voluntary salary sacrifice Health Cash Plan Scheme for help with medical costs such as physiotherapy, optical, osteopathy etc.

· Option to join the Blackpool, Fylde and Wyre Credit Union for preferential rates on financial services

· 24/7 Employee Assistance Programme and access to counselling services

· Enhanced maternity, paternity and adoption pay schemes

· A wide variety of training and learning and development opportunities

· Staff Suggestion Scheme

· Free annual flu vaccinations and Occupational Health Support

How to apply

This is a great time to join an ambitious, thriving and expanding organisation. If you like what you've read and think you've got what it takes to join our team then take action – apply now

For further information about this position, please contact Richard Scholes, Housing Services Manager, via email at

To apply, please visit our website to complete an online application, where a full job outline and person specification are available.

Please ensure your application clearly demonstrates your suitability for this position.

Closing date for applications: Sunday 9th November 2025

Interview Date: Thursday 20th November 2025*

*BCH reserves the right to close this vacancy before the specified closing date if sufficient suitable applications are received to progress to interview. Therefore, applicants are advised to apply as early as possible.

Job Types: Full-time, Permanent

Pay: £30,024.00-£31,537.00 per year

Benefits:

• Company pension
• Cycle to work scheme
• Flexitime
• Free flu jabs
• Free parking
• Sick pay
• Work from home

Work Location: Hybrid remote in Lancashire FY1 1DG

Application deadline: 09/11/2025