Sales Support Executive

Company Description

Experienced Energy Solutions is a trusted energy and sustainability partner with over 100 years of combined industry expertise, empowering businesses across the UK to navigate a complex energy market. We specialize in strategic energy purchasing, leveraging real-time market insights and innovative energy management platforms to deliver cost-effective and sustainable solutions. Our offerings include expert procurement advice, flexible energy buying groups, bill validation, and comprehensive sustainability strategies. Beyond energy cost management, we help clients create long-term sustainable plans that drive reduced energy consumption and environmental impact. Partnered with Experienced Solar & EV Solutions, we provide cutting-edge renewable energy solutions, including solar and EV charging options.

Role Description

The role of the Sales Support Executive is to support the senior sales managers within Experienced Energy Solutions (EES). The role is responsible for supporting on both new and existing business and includes all associated system management. The role requires a close working relationship with suppliers and Sales managers within EES.

The role holder needs to have good working knowledge of CRM systems to provide tender information and prices to the customer as well as keeping up to date documentation and ensuring efficient storage.

This position is of strategic importance, and the role requires an experienced individual who can demonstrate a high level of organisation skills and ability to work on own initiative to meet deadline.

Duties and Responsibilities:

Self-Management –
able to prioritise, meet deadlines and manage multiple assignments at once whilst maintaining a high level of service.

Adaptable and Flexible –
proactively anticipate stumbling blocks and develop contingency plans.

Accountable
– willing to take responsibility for the quality and timeliness of work and identify the best ways to achieve results with little oversight. Persistent in the face of difficulty.

Customer Focused –
emphasis on the customer needs and goes beyond basic service expectations to help implement solutions.

Excellent communication skills
– both written and oral.

Team Player –
Someone who encourages team unity through sharing information and expertise.

Duties and responsibilities:

· Responsible for validating data and tenders

· Tendering prices to market

· Prioritising incoming workloads.

· Ensuring data entry and validation is completed within timescales

· Chasing suppliers outside SLAs

· Ensure prices are delivered within time scale with a high level of accuracy and minimum error.

· Understanding the end-to-end customer journey.

· High level understanding of the Sales Process

· Effective and organised use of Admin Systems to store documents appropriately.

· Organisation of the day-to-day pipeline.

· Communication with the team about ongoing deals status

· Keeping track of the registration report and communicating and logging any objections that may occur.

Maintaining awareness of industry and company knowledge.

· Responsible for one drive- data input ensuring data is saved appropriately and is kept up to date

Requirements & Skills:

• Strong organizational and administrative skills, including proficiency in managing client data and maintaining sales records effectively
• Excellent communication and interpersonal skills for managing client relationships and ensuring a consistent client-focused approach
• Proficiency in basic office software tools, such as Microsoft Office Suite, and knowledge of CRM systems (preferred)
• Ability to work independently, manage time efficiently, and collaborate with cross-functional teams
• Prior experience in a sales support or client support role is beneficial but not mandatory
• Positive attitude, detail-oriented, and a proactive approach to problem-solving
• A background or demonstrated interest in energy, sustainability, or related fields will be an advantage

Employment Benefits:

·
Hours of Work:
37.5 hours per week. (Mon-Fri 9-5) with 30 mins lunch break each day (Not formal with lunch at all but contractually that's how it works)

·
Company Provide:
Laptop, Mobile Phone (Samsung Handset), Printer

·
Pension:
EES operate with standard government NEST pension scheme and offer 4% of matched employee 4% contributions each month.

o  EES can integrate payments into existing pensions should employees already have running pensions when joining the company.

o  EES also offer a 'Salary Exchange' scheme whereby employees can increase their nominated pension contributions to benefit from salary before tax deductions.

·
Holiday Entitlement:
EES offer 21 days annual leave + bank holidays and also offer an additional days holiday for 'Birthday' leave.

o  If an employee birthday falls on a weekend, the employee can select either the Friday/Monday before and after to have as their allocated birthday leave.

·
Go-Benefits:
EES are set to launch a company Go-Benefits scheme which will provide employees to a preferred partner and preferential rates for benefits such as:

o  Life and Medical Insurance Policies

o  Cashback and discounts from 2,500 high street stores

o  Cashback and discounts from associated restaurants within UK

o  Foreign exchange discounts and money off selected holidays within UK and abroad

o  Health Care Plans (Denplan etc)

·
Outsourced/External HR Team:

o  To ensure employee confidence is offered for all HR related queries.

Beyond the above, we're a small team looking to grow and just looking for someone who wants to develop their career within a growing company.